Lounge Operations Supervisor
vor 4 Wochen
Job Overview
The Lounge Operations Supervisor plays a vital role in ensuring the smooth functioning of the lounge, focusing on both passenger satisfaction and operational efficiency.
Key Responsibilities
- Effectively utilize available resources to fulfill passenger and operational requirements.
- Ensure that service providers are well-informed of expectations and perform their duties efficiently.
- Manage expenses related to consumables while catering to passenger needs.
- Address inquiries and complaints in a timely manner.
- Accurately complete reports and maintain statistical data.
- Oversee lounge access sales, reporting on sales performance, and managing crew-related matters.
- Provide operational support as necessary.
- Inspire and mentor lounge agents to deliver exceptional customer service.
- Conduct quality assurance through menu tastings and audits.
Qualifications & Experience
- Completion of 'O' Level or equivalent education.
- Professional training in airline operations is essential.
- A minimum of 4 years' experience within the airline sector.
- Proficiency in both English and German is required.
Compensation & Benefits
We offer a competitive salary package, travel perks, and opportunities for career advancement, supported by training facilities.
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