Operations Supervisor
vor 4 Wochen
Operations Supervisor (m/f/d) Client Relations / Team Coordination
Vorwerk Services GmbH Professional experience Information Technology Reference Code: Vorwerk Services GmbH specializes in delivering IT solutions for the Vorwerk Group. This family-owned enterprise ranks among the largest direct sales organizations globally. Vorwerk's primary focus lies in the design and distribution of cutting-edge premium household devices. Their offerings also include commercial sanitation, financial services, and a venture capital division. Currently, the internationally engaged Vorwerk Group employs approximately 11, individuals across more than 60 nations.Key Responsibilities:
Oversee all maintenance operations for the product to guarantee consistent functionality Supply adequate information to all development team members to enable them to meet their obligations Uphold the values and principles of Vorwerk's agile framework and ensure that all development team members can operate independently Facilitate effective communication with all relevant stakeholders Monitor and report metrics regularly to all pertinent stakeholders Serve as the primary escalation point for stakeholders in the event of discrepancies with incidents and associated service level agreements Manage significant incidents Oversee budget and financial projections for operations Assist team leadership in resource allocation for the development team Identify areas for enhancement with the development team and aid in their implementationQualifications:
Successfully completed higher education at a university of applied sciences (minimum Bachelor's degree) in IT or a related field Relevant background as an operations supervisor delivering IT solutions Comprehensive understanding of service management frameworks (e.g., ITIL, CobiT) – ideally certified in ITIL foundation, ITIL Service Operation, and Service Transition Experience in overseeing external service providers Familiarity with working in IT product-focused teams Methodical approach to work and strong analytical capabilities Proficient in English Excellent team collaborator and cooperative, skilled in lateral leadership Cultural awareness and experience in international collaborationBenefits:
Flexible working conditions through adjustable hours, flexible days off, and 30 days of vacation Opportunity for remote work within a specified framework Competitive pension scheme with various options and the possibility of a time value account Advantages of a family-run business such as employee discounts, childcare cost subsidies, and salary structures aligned with the metal and electrical industry standards of NRW Internal and external professional development opportunities Comprehensive health benefits including supplementary company health insurance, diverse fitness programs, and on-site physiotherapy options Subsidized snacks and meal options Discounted transportation passes and complimentary parking at the workplaceYour Contact:
Vorwerk Services GmbHMühlenweg 17-37
Wuppertal
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