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Passenger Experience Supervisor
vor 3 Monaten
Role Overview
The Lounge Operations Supervisor is responsible for ensuring that all passenger and operational requirements are met efficiently. This role involves managing resources effectively to enhance the overall experience for travelers.
Key Responsibilities
- Effectively utilize available resources to address passenger and operational demands.
- Ensure that service providers are well-informed of expectations and deliver services efficiently.
- Monitor and control expenses related to consumables while fulfilling passenger needs.
- Address inquiries and complaints in a timely manner.
- Accurately complete reports and maintain statistical data.
- Manage lounge access sales, including sales reporting and crew-related matters.
- Provide operational support as required.
- Inspire and coach lounge agents to deliver exceptional customer service.
- Conduct menu tastings and quality audits to ensure high standards.
Qualifications & Experience
- Completion of 'O' Level or equivalent education.
- Professional training in airline operations is essential.
- A minimum of 4 years' experience within the airline sector.
- Proficiency in both English and German is required.
Compensation & Benefits
We offer competitive salary packages, travel perks, and opportunities for career advancement, supported by training facilities.
