Lounge Operations Manager
Vor 4 Tagen
Job Purpose
As a key member of the Emirates team, you will be responsible for ensuring the smooth operation of our lounges, providing exceptional customer service, and driving business growth.
Key Responsibilities
• Deploy available resources to best advantage to satisfy passenger and operational requirements.
• Brief service suppliers on Emirates requirements and ensure timely and efficient delivery of services.
• Control expenditure on food, beverages, and other consumables to minimize waste and unnecessary costs.
• Respond to queries and complaints in an efficient and timely manner to restore passenger confidence.
• Ensure the expeditious and accurate completion of all reports and statistical data, including passenger trends, meal wastage, and recording of inwards goods and confirmation of invoices.
• Coordinate and handle lounge access sales, sales reporting, and crew scheduling, allowances, and crew-related issues.
• Support and cover in other operational areas where required due to staff shortfalls resulting from leave and sickness absence.
• Ensure Lounge Agents are well motivated, groomed, and able to perform their tasks in an efficient and professional manner to ensure a high level of customer service.
• Conduct regular lounge self-audits to ensure Emirates specified standards on products, services, policies, and procedures are followed consistently.
Qualifications & Experience
• 'O' Level or equivalent
• Must have completed relevant professional training courses, and basic courses in passenger and ground operations, basic reservations, and ticketing
• A minimum of 4 years' experience in the Airline Industry, of which at least 1 year must be in a VIP or Premium Lounge.
• Fluent in written and spoken English and German
Requirements
• Must have the legal right to live and work in Germany. Emirates will not provide assistance with obtaining work permits.
Benefits
We offer our employees competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company.
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