Client Services Coordinator

vor 3 Wochen

Hamburg, Hamburg, Deutschland PASS Consulting Group Vollzeit
Join a reputable organization with a legacy of excellence:
  • Be part of a company with over four decades of experience
  • Benefit from stable employment
  • Enjoy a collaborative environment with streamlined decision-making
  • Receive a competitive salary along with additional perks such as a retirement plan
  • Engage with IT professionals
  • Access a comprehensive range of training and development opportunities through the in-house academy
  • Enjoy flexible and modern working hours
  • Participate in various professional and cultural activities
  • Parking facilities available for employees
  • Complimentary beverages and fresh fruit provided on-site
  • Access to recreational amenities including table football, billiards, pinball, and a fitness center with showers and changing facilities
About the position:
  • Contribute to our financial solutions
  • Work within the Service Management Competence Center
  • Serve as the primary contact for inquiries from both external and internal clients
  • Oversee, manage, and resolve all inquiries through a ticketing system
  • Prepare tickets for the appropriate competence centers
  • Provide guidance and manage change and service requests
  • Facilitate service meetings with banking clients
  • Create and maintain essential documentation, guidelines, and presentations
  • Assist clients in designing and enhancing process workflows
Qualifications:
  • Bachelor's degree in Finance, Banking, or a related discipline, or completed training as a bank clerk with relevant experience, or further qualifications as a banking specialist
  • Proven experience in banking operations
  • Strong attention to detail, dependability, and foresight
  • Excellent customer service orientation
  • High level of IT proficiency and familiarity with banking software solutions
  • Outstanding teamwork and communication abilities
  • Proficient in MS Office, particularly Excel
  • Fluent in German with good command of English
  • Willingness to travel occasionally may be necessary

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