Customer Service Coordinator

vor 4 Wochen


Hamburg, Hamburg, Deutschland DNV Vollzeit

We are seeking a Customer Service Coordinator to be part of DNV MEDCERT's dynamic team. This role is based in Hamburg, Germany, and is integral to our Customer Service operations.

As a Customer Service Coordinator, you will work closely with the Customer Service Manager and play a vital role in maintaining our relationships with existing clients. Your responsibilities will include:

  • Managing a dedicated international client portfolio
  • Ensuring timely and efficient execution of activities related to the certification process
  • Organizing and coordinating certification audits, including travel arrangements
  • Serving as the primary contact for clients, auditors, and technical specialists
  • Preparing certificates and handling various administrative tasks

At DNV, we pride ourselves on our high professional standards and commitment to sustainability, fostering a progressive work environment. We invest in our employees and support their continuous development.

DNV is committed to diversity and is an Equal Opportunity Employer. We consider qualified applicants for employment without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. We value diversity as a cornerstone of our culture.

Ideal candidates will possess:

  • Relevant experience in the medical devices sector, either in certification or manufacturing
  • A customer-focused mindset, positive attitude, and strong sense of ownership
  • Ability to work collaboratively in a team environment and manage multiple priorities
  • Interest and capability to operate within an IT framework
  • Proficiency in MS Office applications
  • Fluency in English and German
  • A Bachelor's degree is advantageous


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