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Customer Service Coordinator

vor 2 Monaten


Hamburg, Hamburg, Deutschland DNV Vollzeit

We are seeking a Customer Service Coordinator to be a part of DNV MEDCERT. This role is essential within our Customer Service Team, reporting directly to the Customer Service Manager.

The Customer Service Coordinator plays a crucial role in maintaining and enhancing relationships with our valued clients. Key responsibilities include:

  • Overseeing a dedicated international client portfolio
  • Ensuring timely and efficient execution of activities related to the certification process
  • Organizing and managing certification audits, including travel arrangements
  • Serving as the primary contact for clients, auditors, and technical specialists
  • Generating certificates and performing various administrative tasks

At DNV, we uphold high professional standards and promote a sustainable work environment. We are committed to investing in our employees and fostering their continuous development.

DNV is proud to be an Equal Opportunity Employer, considering qualified applicants for employment without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age, or political opinion. We value diversity and invite you to contribute to our inclusive culture.

Ideal candidates will possess:

  • Relevant experience in the medical devices sector, either in certification or manufacturing
  • A customer-centric mindset, demonstrating positivity and a strong sense of ownership
  • Team-oriented approach with problem-solving capabilities and the ability to juggle multiple responsibilities
  • Interest and proficiency in working within an IT framework
  • Experience with MS Office applications
  • Fluency in English and German
  • A Bachelor's degree is advantageous