Automotive Technical Support Specialist

Vor 6 Tagen

Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL Vollzeit
Job Title: Automotive Technical Support Engineer

About the Role:

We are seeking a highly skilled Automotive Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a critical role in providing technical support to our retailers and NSCs to resolve technical concerns.

Key Responsibilities:

  • Provide technical support to retailers and NSCs to resolve technical concerns.
  • Collaborate with Engineering and Product Investigation teams to identify vehicle product concerns.
  • Answer technical queries primarily through electronic systems, with the option to communicate via telephone or WebEx sessions.
  • Document contact details and diagnostic advice on client systems.

Requirements:

  • Experience in vehicle diagnostics.
  • Good knowledge of automotive electronics, electric, and/or hybrid vehicles.
  • Completed training as a motor vehicle technician or foreman.
  • Professional experience as a service consultant/service manager or workshop foreman.
  • Excellent English skills.
  • Good knowledge of French/Dutch/German is advantageous.

What We Offer:

  • Potential to progress within the company.
  • Annual gross salary of 48-56,000 EUR (depending on qualifications and experiences).
  • 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag).
  • Hybrid working model (20-40% on-site & 60-80% remote).
  • Flexible working environment with core hours.
  • Diverse and welcoming team.
  • The possibility of working for a renowned automobile manufacturer.

About MSX International:

With over 5,000 employees based in more than 80 countries across the globe, our proven track record means that we now partner with almost every car manufacturer on the market, providing industry-leading expertise that spans:

  • Consumer Engagement.
  • Parts, Accessories & Service Performance.
  • Actionable Insights.
  • Diagnostics & Repair Enhancement.
  • Warranty and Repair Efficiency.
  • Technical Information.
  • Learning Solutions.
  • Sales Performance.

MSX International Purpose:

To empower Movers and Makers to thrive in our ever-changing world.

MSX International Mission:

To harness our expertise in mobility, the creativity of our global teams,

and the power of technology, to craft tailored and innovative solutions.

MSX International Vision:

To enhance every journey in the world of mobility.

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