Premier Technical Support Specialist

vor 7 Stunden


Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

Job Title: Premier Technical Support Specialist

Job Summary:

We are seeking a highly skilled Premier Technical Support Specialist to join our team in Germany. As a key member of our Premier Technical Support team, you will be responsible for delivering exceptional support to our customers, providing timely and effective solutions to their technical issues.

Key Responsibilities:

  • Provide remote troubleshooting and isolation to diagnose reported problems within the client product portfolio.
  • Work closely with Technical Account Managers to monitor and track issues to ensure speedy resolution.
  • Advises and educates customers through a combination of experience and guideline documentation to ensure a solution to their technical issues.
  • Monitors own 'open case' workload and drives to closure.

Requirements:

  • 3+ years of experience in Client Technical Support roles.
  • Experience within IT Services and Working with Field Service Providers.
  • Working Knowledge on Windows Operating Systems and MS Products.
  • Technical Knowledge on client (Notebook, Desktop, & Tablets).
  • Business Fluent English and German language.

What Lenovo Can Offer:

  • Employee Share Purchase Plan.
  • Employee Assistance Program, for health, legal & financial consultancy.
  • Pension Plan.
  • Meal Allowance / Lunch Vouchers.
  • Internal E-learning Development Platform Available for Employees.
  • Specialized Development Trainings (based on nomination process).
  • Employees Groups (LGBT+, WILL, etc.).
  • Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.).
  • Job Rad (Bike Leasing).

About Lenovo:

Lenovo is a global technology leader that designs, manufactures and markets innovative PCs, smartphones, servers, data storage and networking products and services.

Why Work at Lenovo:

At Lenovo, we believe in empowering our employees to grow and succeed. We offer a dynamic and inclusive work environment that fosters innovation, creativity and collaboration.

How to Apply:

Interested candidates should submit their application through our website.



  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    About the RoleThis is a technical position within Lenovo's Premier Technical Support team based in Germany. As a member of this team, you will provide best-in-class support to Lenovo's Premier Support customers. Your responsibilities will include delivering remote troubleshooting and isolation to accurately diagnose reported problems within the client...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    About the RoleThis is a technical position within Lenovo's Premier Technical Support team based in Germany. As a member of this team, you will provide best-in-class support to Lenovo's Premier Support customers. Your responsibilities will include delivering remote troubleshooting and isolation to accurately diagnose reported problems within the client...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    About the RoleThis is a technical position within Lenovo's Premier Technical Support team based in Germany. As a Premier Technical Support Specialist, you will be responsible for delivering exceptional support to Lenovo's Premier Support customers. Your primary focus will be on remote troubleshooting and isolation to accurately diagnose reported problems...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    About the RoleThis is a technical position within Lenovo's Premier Technical Support team based in Germany. As a Premier Technical Support Specialist, you will be responsible for delivering exceptional support to Lenovo's Premier Support customers. Your primary focus will be on remote troubleshooting and isolation to accurately diagnose reported problems...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    About the Role:This is a technical position within Lenovo's Premier Technical Support team based in Germany. As a Premier Technical Support Specialist, you will be responsible for delivering exceptional support to Lenovo's Premier Support customers. Your primary focus will be on remote troubleshooting and isolation to accurately diagnose reported problems...


  • Essen, Nordrhein-Westfalen, Deutschland MSX International Vollzeit

    Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at MSX International. As a Technical Support Specialist, you will play a critical role in providing timely and effective technical support to our clients.Key ResponsibilitiesProvide technical support to clients via electronic systems, telephone,...


  • Essen, Nordrhein-Westfalen, Deutschland MSX International Vollzeit

    Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at MSX International. As a Technical Support Specialist, you will play a critical role in providing timely and effective technical support to our clients.Key ResponsibilitiesProvide technical support to clients via electronic systems, telephone,...


  • Essen, Nordrhein-Westfalen, Deutschland MSX International Vollzeit

    Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at MSX International. As a Technical Support Specialist, you will play a critical role in providing timely and effective technical support to our clients.Key ResponsibilitiesProvide technical support to clients via electronic systems, telephone,...


  • Essen, Nordrhein-Westfalen, Deutschland MSX International Vollzeit

    Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at MSX International. As a Technical Support Specialist, you will play a critical role in providing timely and effective technical support to our clients.Key ResponsibilitiesProvide technical support to clients via electronic systems, telephone,...


  • Essen, Nordrhein-Westfalen, Deutschland Tipico Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Tipico Shop Agency North GmbH. As a key member of our technical team, you will be responsible for providing expert technical support to our shops, both remotely and on-site.Key Responsibilities:Provide technical assistance to our retail locations, ensuring seamless...


  • Essen, Nordrhein-Westfalen, Deutschland MSX INTERNATIONAL Vollzeit

    Job SummaryWe are seeking a highly skilled Automotive Technical Support Specialist to join our team at MSX International. As an Automotive Technical Support Specialist, you will play a critical role in providing technical support to our retailers and customers, ensuring timely resolution of technical concerns and improving customer satisfaction.Key...


  • Essen, Nordrhein-Westfalen, Deutschland Tipico Vollzeit

    Exciting Opportunity at Tipico - Sports Betting CompanyWe are seeking a highly skilled and motivated Technical Support Specialist to join our team at Tipico, the original sports betting company. As a key member of our technical team, you will play a critical role in ensuring the smooth operation of our betting shops and IT infrastructure.Key...


  • Essen, Nordrhein-Westfalen, Deutschland TERO GmbH - Mönchengladbach Vollzeit

    Technical Support Specialist (m/f/d) with Driving LicenseLocation: MönchengladbachEmployment Type(s): Full-timeWork hours: Weekly hours to be determinedPosition OverviewJoin us in crafting exceptional narrativesAre you ready to be part of our journey?Seize the opportunity and consider the role of Technical Support Specialist (m/f/d) - Driving License...


  • Essen, Nordrhein-Westfalen, Deutschland TERO System Rohrbau GmbH - Ratingen Vollzeit

    Job SummaryWe are seeking a highly skilled Technical Sales Support Specialist to join our team at TERO System Rohrbau GmbH - Ratingen. As a key member of our sales team, you will play a crucial role in providing technical and commercial advice to customers and prospects.Key ResponsibilitiesProvide expert technical and commercial guidance to customers and...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    Overview:This position is part of Lenovo's Premier Technical Support team, focused on delivering exceptional assistance to our Premier Support clientele. The role involves providing top-tier support through various communication channels, including phone and email, to troubleshoot and resolve issues related to our product range, which includes notebooks,...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    Overview and Requirements This role is a key position within Lenovo's Premier Technical Support division, focusing on delivering exceptional assistance to our Premier Support clientele. You will engage with customers via phone and email, executing remote diagnostics and troubleshooting to effectively identify issues within our product range, including...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    Overview and Responsibilities This position is part of Lenovo's Premier Technical Support division, where you will provide exceptional assistance to our Premier Support clientele. Your primary duties will involve remote troubleshooting and problem resolution via phone and email, ensuring high first-contact resolution rates and coordinating with parts...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    Overview and Responsibilities This position is a technical role within Lenovo's Premier Technical Support division. In this capacity, you will provide top-tier assistance to Lenovo's Premier Support clientele. Through phone and email communication, you will engage in remote diagnostics and troubleshooting to effectively identify issues within the client...


  • Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

    Overview and Requirements This position is part of Lenovo's Premier Technical Support division, where you will provide exceptional assistance to our Premier Support clientele. Your primary responsibilities will include remote troubleshooting and problem isolation via phone and email, ensuring accurate diagnosis of issues related to our client product...


  • Essen, Nordrhein-Westfalen, Deutschland heads in motion GmbH & Co. KG Vollzeit

    Position OverviewWe are seeking a dedicated IT Support User Helpdesk professional to contribute to our dynamic team at heads in motion GmbH & Co. KG. This role is pivotal in ensuring seamless technical support for our users.Key ResponsibilitiesProvide comprehensive technical assistance to users, addressing their inquiries and resolving issues.Install and...