Technical Support Specialist
vor 1 Woche
Job Title: Technical Support Engineer
About the Role:
We are seeking a highly skilled Technical Support Engineer to join our team at MSX International. As a Technical Support Engineer, you will play a critical role in providing technical assistance to our clients, ensuring that their technical concerns are resolved in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to clients via electronic systems, telephone, or WebEx sessions.
- Assist clients in resolving technical concerns, including answering technical queries and providing diagnostic advice.
- Collaborate with Engineering and Product Investigation teams to identify vehicle product concerns and provide solutions.
- Document contact details and diagnostic advice in electronic records.
- Work closely with retailers and NSCs to resolve technical concerns and improve First Time Fix Rates and Customer Satisfaction.
Requirements:
- Experience in vehicle diagnostics and good knowledge of automotive electronics, electric, and/or hybrid vehicles.
- Completed training as a motor vehicle technician or foreman.
- Professional experience as a service consultant/service manager or workshop foreman.
- Excellent English skills (English is the first language at this opportunity).
- Good knowledge of French/Dutch/German is advantageous.
What We Offer:
- Potential to progress within the company.
- Annual gross salary of EUR (depending on qualifications and experiences).
- 28 days annual leave per year (+ 3 days on top: Christmas, New Year's Eve, Rosenmontag).
- Hybrid working model (20-40% on-site & 60-80% remote).
- Flexible working environment with core hours.
- Diverse and welcoming team.
- The possibility of working for a renowned automobile manufacturer.
Working Pattern and Location:
- 40 hours / week.
- Indefinite contract.
- Monday - Friday.
- Essen.
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