Premier Technical Support Specialist
vor 4 Wochen
Job Title: Premier Technical Support Specialist
Job Summary:
We are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Premier Technical Support team in Germany. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, providing timely and effective solutions to their technical issues.
Key Responsibilities:
- Provide technical support to customers via phone, email, and remote troubleshooting
- Diagnose and resolve technical issues with Lenovo products, including notebooks, desktops, and tablets
- Collaborate with Technical Account Managers to ensure timely and effective resolution of customer issues
- Develop and maintain knowledge of Lenovo products and technical solutions
- Communicate effectively with customers and internal stakeholders to ensure seamless support experience
Requirements:
- 3+ years of experience in client technical support roles
- Experience working with IT services and field service providers
- Working knowledge of Windows operating systems and MS products
- Technical knowledge of client devices (notebooks, desktops, and tablets)
- Business fluent English and German language skills
What Lenovo Offers:
- Employee Share Purchase Plan
- Employee Assistance Program
- Pension Plan
- Meal Allowance/Lunch Vouchers
- Internal E-learning Development Platform
- Specialized Development Trainings
- Employee Groups (LGBT+, WILL, etc.)
About Lenovo:
Lenovo is a global technology leader committed to innovation and customer satisfaction. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to our recruitment team.
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