Premier Technical Support Specialist

vor 4 Wochen


Essen, Nordrhein-Westfalen, Deutschland Lenovo Vollzeit

Job Title: Premier Technical Support Specialist

Job Summary:

We are seeking a highly skilled and experienced Technical Support Specialist to join our Lenovo Premier Technical Support team in Germany. As a key member of our team, you will be responsible for delivering exceptional technical support to our customers, providing timely and effective solutions to their technical issues.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and remote troubleshooting
  • Diagnose and resolve technical issues with Lenovo products, including notebooks, desktops, and tablets
  • Collaborate with Technical Account Managers to ensure timely and effective resolution of customer issues
  • Develop and maintain knowledge of Lenovo products and technical solutions
  • Communicate effectively with customers and internal stakeholders to ensure seamless support experience

Requirements:

  • 3+ years of experience in client technical support roles
  • Experience working with IT services and field service providers
  • Working knowledge of Windows operating systems and MS products
  • Technical knowledge of client devices (notebooks, desktops, and tablets)
  • Business fluent English and German language skills

What Lenovo Offers:

  • Employee Share Purchase Plan
  • Employee Assistance Program
  • Pension Plan
  • Meal Allowance/Lunch Vouchers
  • Internal E-learning Development Platform
  • Specialized Development Trainings
  • Employee Groups (LGBT+, WILL, etc.)

About Lenovo:

Lenovo is a global technology leader committed to innovation and customer satisfaction. We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to our recruitment team.



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