Premier Technical Support Specialist
vor 2 Wochen
Job Title: Premier Technical Support Specialist
Job Summary:
We are seeking a highly skilled Premier Technical Support Specialist to join our team in Germany. As a key member of our Premier Technical Support team, you will be responsible for delivering exceptional support to our customers, providing timely and effective solutions to their technical issues.
Key Responsibilities:
- Provide remote troubleshooting and isolation to diagnose reported problems within the client product portfolio.
- Work closely with Technical Account Managers to monitor and track issues to ensure speedy resolution.
- Advises and educates customers through a combination of experience and guideline documentation to ensure a solution to their technical issues.
- Monitors own 'open case' workload and drives to closure.
Requirements:
- 3+ years of experience in Client Technical Support roles.
- Experience within IT Services and Working with Field Service Providers.
- Working Knowledge on Windows Operating Systems and MS Products.
- Technical Knowledge on client (Notebook, Desktop, & Tablets).
- Business Fluent English and German language.
What Lenovo Can Offer:
- Employee Share Purchase Plan.
- Employee Assistance Program, for health, legal & financial consultancy.
- Pension Plan.
- Meal Allowance / Lunch Vouchers.
- Internal E-learning Development Platform Available for Employees.
- Specialized Development Trainings (based on nomination process).
- Employees Groups (LGBT+, WILL, etc.).
- Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.).
- Job Rad (Bike Leasing).
About Lenovo:
Lenovo is a global technology leader that designs, manufactures, and markets innovative PCs, smartphones, servers, data storage, and a wide range of other products that enable customers to be more productive and connected. Our mission is to create innovative technology solutions that make life easier and more enjoyable for people around the world.
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