Aktuelle Jobs im Zusammenhang mit Customer Service Representative for Train Operations - Dresden, Sachsen - DB Regio AG
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Customer Service Representative for Train Operations
vor 2 Monaten
Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative for Train Operations. As a key member of our customer service team, you will be responsible for providing exceptional service to our passengers and ensuring a smooth and enjoyable travel experience.
Key Responsibilities:
- Provide excellent customer service to passengers on board our trains, responding to their queries and resolving any issues in a professional and courteous manner.
- Offer information and assistance on train schedules, fares, and travel options, as well as provide guidance on navigating our rail network.
- Handle customer complaints and concerns in a fair and efficient manner, escalating issues to management as necessary.
- Work collaboratively with other team members, including train crew and station staff, to ensure seamless customer service delivery.
- Participate in ongoing training and development to enhance your knowledge and skills in customer service and rail operations.
Requirements:
- Previous experience in customer-facing roles, preferably in the transportation or hospitality industry.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse customer groups.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Basic knowledge of rail operations and customer service principles.
- High school diploma or equivalent required; degree in a related field an asset.
What We Offer:
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The chance to work for a leading transportation company and contribute to the success of our customer service team.
