Portuguese Customer Support Specialist
vor 3 Wochen
Position: Customer Service Representative Portuguese (m/f/d) - Remote
Company: Majorel Münster GmbH
About Us
Majorel is a prominent player in the field of digital business services, recognized for our commitment to blending advanced technology with human empathy. We are dedicated to delivering customer care that is efficient, effective, and secure for leading brands worldwide.
Role OverviewAs a Customer Service Representative for Portuguese, you will be an integral part of our remote team, providing exceptional support to our clients. This role is designed for individuals seeking a flexible work environment.
What We Offer- Complete remote work opportunity within Germany
- Provision of necessary equipment for your role
- Comprehensive training programs focused on product knowledge and communication skills
- Access to a supportive network of experts and leaders to facilitate your growth
- Specialized training initiatives aimed at enhancing your career in online advertising
- Integration into a diverse international team
- Engagement in various employee events and activities throughout the year
- Opportunities for career advancement within the organization
- Talent development initiatives
- Performance-based incentive programs
- Competitive gross salary
- Discounts with various partners for employees
- Wellness management support
- Language courses to improve or learn German
- Fluent in Portuguese (both spoken and written) with strong English proficiency
- Customer-oriented with a friendly and patient demeanor
- Strong communication skills and interpersonal abilities
- Familiarity with internet search engines and online marketing platforms is advantageous
- Proficient in PC usage, including internet browsers and Microsoft Office
- Technical aptitude
- Managing customer inquiries via phone, including pre- and post-sales support, campaign management, and account-related questions
- Conducting proactive follow-up calls to customers
- Building strong relationships with customers to enhance loyalty
- Overseeing and optimizing customer accounts and online marketing campaigns
- Identifying opportunities for upselling and optimization
At Majorel, we pride ourselves on our global reach and local presence, empowering our team members to make a positive impact in their communities and the environment.
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