Client Success Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland Thinksurance GmbH Vollzeit
Become a Part of Thinksurance GmbH

At Thinksurance GmbH, we are at the forefront of the InsurTech revolution in Germany, dedicated to transforming the commercial insurance landscape. As a vital member of our Client Success Team, you will empower our clients to reach their objectives through our innovative online platform. Join our vibrant and forward-thinking community, and help redefine the future of insurance consultancy.

Your Key Responsibilities:
  • Designing and overseeing our client onboarding initiatives
  • Enhancing customer value and promoting platform engagement
  • Educating clients on best practices to maximize platform benefits
  • Crafting a distinctive customer journey to enhance user adoption
  • Evaluating the effectiveness of the client onboarding strategy and key performance indicators
  • Providing training for key accounts on sophisticated software solutions
  • Collaborating on process enhancement and client onboarding strategies
  • Working in tandem with Customer Support and Customer Education teams
Qualifications:
  • Minimum of 3 years of experience in Client Onboarding/Success/Service, ideally within the Tech or FinTech sectors
  • Relevant degree or equivalent qualification
  • Experience in project management, handling multiple onboarding initiatives
  • Exceptional communication and customer-centric skills
  • Innate problem-solving capabilities
  • Self-motivated, proactive, and highly organized
  • Technical knowledge and interest in software solutions or data analytics
  • Fluency in German
What We Provide:
  • Flexibility: Adaptable working hours, 30 vacation days from the outset, increasing to 45 days, and the option for a sabbatical of up to 3 months
  • Mobility: Complimentary travel pass, job bicycle, and a centrally located office
  • Work Environment: Contemporary office with amenities, subsidized meals, and more
  • Remote Work: Unlimited remote work options within Germany, with up to 3 months in the EWR area
  • Support: Childcare support, company pension plan, and additional benefits
  • Health: Nationwide sports and wellness programs
  • Professional Development: Comprehensive onboarding, regular feedback, coaching, and a personal development budget
  • Community: Flat hierarchies, team-building events, company gatherings, and a positive work atmosphere
What Makes Us Unique:

Thinksurance GmbH seeks individuals who aspire to leave a significant impact in the insurance sector, think innovatively, lead with confidence, and are passionate about our partners' success. We offer more than just perks; we provide a professional environment where collaboration and support are paramount. If you are eager to contribute to the digital transformation of the insurance industry, we welcome you to explore opportunities with us.

Your Point of Contact:

Human Capital & Recruiting Manager



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