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Client Success Specialist

vor 3 Monaten

Frankfurt am Main, Hessen, Deutschland 1xINTERNET GmbH Vollzeit
Key Responsibilities
  • Manage client projects, propose innovative initiatives, develop proposals, and oversee financial plans.
  • Ensure client satisfaction, address escalations, and promote customer success.
  • Identify and attract new clients through proactive research, outreach, and strategic initiatives.
  • Engage in pitches and public tenders to demonstrate our offerings and secure new business opportunities.
  • Collaborate with the team to draft formal agreements, ensuring precision and compliance.
Required Knowledge, Skills, and Experience
  • 5+ years of experience in account management or customer success, or a related field.
  • Exceptional interpersonal and communication skills, with the ability to cultivate strong relationships and effectively engage with clients.
  • Proficient in English and German, both written and spoken.
  • Strong teamwork and communication abilities.
  • Proactive and self-driven, with a solid sense of ownership and accountability.
  • Experience with budget planning and proposal development.
  • Bachelor's degree (or higher) in business, marketing, or a related discipline (preferred).
Desirable Qualifications
  • Technical background.
  • Familiarity with Content Management Solutions and Digital Experience Platforms.
  • Experience with Drupal.
  • International or intercultural work experience.
What We Offer
  • A full-time role with a competitive salary.
  • Opportunities to attend industry events and conferences for networking, learning, and personal development.
  • Commitment to work/life balance with a standard 40-hour work week, flexible hours, and remote work options.
  • Collaborate with talented colleagues in a flat organizational structure on exciting and challenging projects.
  • An environment that encourages independent work and the contribution of innovative ideas.
  • Modern offices and a creative workspace with a well-stocked kitchen and quality coffee.
  • Comprehensive training and personal development opportunities with a clear career progression.
  • Annual company retreats and team-building events throughout the year.
  • Access to an apartment in a sunny location for personal use.
We are dedicated to fostering an inclusive and diverse workplace where everyone's ideas are valued. Our team comprises individuals from various backgrounds and cultures. We believe that diversity drives innovation and creativity, and we welcome applications from individuals regardless of their racial or ethnic background, gender, gender identity, religion, disability, age, or caregiving responsibilities.

We encourage you to apply even if you do not meet every requirement for the role – your unique experiences and skills could be exactly what we are looking for.Work Location

Frankfurt or Berlin (hybrid model possible, ideally near one of these locations)

About Us

1xINTERNET is a premier web-software development firm with offices in Germany, Spain, and Iceland. We create enterprise-grade software solutions utilizing modern web technologies. Our services encompass consulting for web-based projects, web development, as well as hosting and maintenance. We emphasize web design, user experience, and high-performance websites. Our international team consists of 80 employees from over 15 countries, collaborating with clients across Europe.