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Client Success Specialist

vor 3 Monaten

Frankfurt am Main, Hessen, Deutschland 1xINTERNET GmbH Vollzeit
Key Responsibilities
  • Manage client initiatives, propose innovative strategies, create service offerings, and oversee financial plans.
  • Ensure client satisfaction, address concerns, and promote customer success.
  • Identify and engage potential clients through proactive outreach and strategic initiatives.
  • Participate in proposals and public tenders to demonstrate our capabilities and secure new contracts.
  • Collaborate with the team to draft formal agreements, ensuring precision and compliance.
Required Knowledge, Skills, and Experience
  • Over 5 years of experience in account management or customer success roles.
  • Exceptional interpersonal and communication abilities, with a talent for building strong client relationships.
  • Proficient in English and German, both written and spoken.
  • Strong teamwork and communication skills.
  • Self-driven and motivated, with a keen sense of ownership and accountability.
  • Experience in budget management and service offering development.
  • Bachelor’s degree or higher in business, marketing, or a related discipline (preferred).
Desirable Qualifications
  • Technical expertise.
  • Familiarity with Content Management Systems and Digital Experience Platforms.
  • Experience with Drupal.
  • International or intercultural work experience.
What We Offer
  • A full-time role with a competitive salary.
  • Opportunities to attend industry events and conferences for networking and professional development.
  • Commitment to work/life balance with a standard 40-hour work week, flexible hours, and remote work options.
  • Collaborate with talented colleagues in a flat organizational structure on exciting projects.
  • An environment that encourages independent work and the sharing of innovative ideas.
  • Modern office spaces with a well-stocked kitchen and quality coffee.
  • Comprehensive training and personal development opportunities with a clear career progression.
  • Annual company retreats and team-building activities throughout the year.
  • Access to a vacation apartment in a sunny location.
We are dedicated to fostering an inclusive and diverse workplace where all ideas are valued. Our team comprises individuals from various backgrounds, and we believe that diversity drives innovation and creativity. We welcome applications from individuals of all backgrounds and experiences.Work Location

Hybrid model available, ideally based near our main office locations.

About Us

1xINTERNET is a premier web-software development firm with a presence in multiple countries. We specialize in creating enterprise-level software solutions using modern web technologies. Our services encompass consulting for web-based projects, development, as well as hosting and maintenance. We prioritize web design, user experience, and high-performance websites. Our international team consists of 80 professionals from over 15 countries, collaborating with clients across Europe.