Senior Manager Customer Engagement
Vor 3 Tagen
We are seeking a highly skilled Senior Manager Customer Engagement to join our team at Sky Deutschland GmbH. As a key member of our commercial team, you will be responsible for developing and implementing a comprehensive customer lifecycle strategy that drives business growth and customer satisfaction.
Key Responsibilities- Customer Lifecycle Development: Collaborate with cross-functional teams to design and implement a customer lifecycle strategy that aligns with our business objectives.
- Commercial Strategy: Develop and execute a commercial strategy that drives revenue growth and customer engagement.
- Customer Relationship Management: Manage all aspects of customer relationships, including customer segmentation, product development, and campaign performance analysis.
- Project Management: Lead cross-functional projects to implement new customer engagement initiatives and improve existing processes.
- Communication and Collaboration: Act as an interface between internal partners, including Legal, Finance, Marketing, Product Management, and Business Intelligence.
- Education: Degree in Business Administration or related field.
- Experience: At least 5-6 years of professional experience in a related field, with experience in project management and customer relationship management.
- Skills: Strong understanding of digital customer relationship management, communication approach in digital entertainment or eCommerce environment, and project management skills.
- Language: Very good German and good English skills, both written and spoken.
Sky Deutschland GmbH is a leading media company in Germany, offering a range of TV, broadband, and phone services to customers. We are committed to providing a fair and equal workplace for everyone and believe that a culture of diversity allows us to grow together and encourages creativity and innovation.
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