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Customer Engagement Manager

vor 3 Monaten


Munich, Bayern, Deutschland Siemens Electronic Design Automation SARL Vollzeit

Siemens Electronic Design Automation SARL Client Success Manager

In the realm of digital continuity, multiphysics simulation, and data-driven insights, Siemens Digital Industries Software is at the forefront of transforming industries.

As a pivotal player in the global electronics value chain, Siemens Digital Industries Software empowers organizations across various sectors, including Automotive, Aeronautics, Electronics, Energy, Pharma, and more, to navigate their digital transformation journeys.

Your Role:

We are seeking a dedicated Client Success Manager to join our Customer Success team. In this role, you will serve as the voice of our customers and represent the values of our organization.

The ideal candidate will possess a passion for customer service and exceptional interpersonal skills. This full-time position demands initiative, sound judgment, and a relentless drive for results. We are looking for innovative leaders who can uphold the high standards that define our company culture.

  • Build and nurture complex relationships with senior executives, effectively communicating how Siemens meets their strategic needs.
  • Utilize your bilingual communication skills in both French and English to foster collaboration within the extended team, demonstrating curiosity and ease in a technical environment.
  • Guide customers in adopting a value-driven approach and develop tailored success plans.
  • Engage in contract renewals and manage all related activities, including proposals, resource allocation, billing, and deliverables.
  • Advocate for customer needs across all departments.
  • Propose enhancements to processes and documentation.
  • Collaborate with the pre-sales team to ensure alignment between results and value, facilitating a seamless transition to customer success.
  • Work closely with operations and development teams to address issues and provide constructive feedback for improved customer service.
  • Monitor customer loyalty by tracking progress against success plans and solution adoption.

Qualifications:

  • Master's degree (Bac+4 or Bac+5) or equivalent experience.
  • Demonstrated experience in account management or customer service roles.
  • Expertise in managing corporate and strategic accounts.
  • Strong communication and executive relationship skills.
  • Relevant industry experience in procurement, supply chain, or engineering.
  • Technical proficiency with web technologies and enterprise applications.
  • Exceptional analytical skills and attention to detail.
  • Able to thrive in a fast-paced environment while managing multiple priorities.
  • Familiarity with Salesforce or similar CRM systems.

Why Choose Siemens?

Joining Siemens Digital Industries Software offers the chance to work in a high-tech, international environment that fosters personal and professional growth.

At Siemens, we are committed to building a better future, and we need innovative and diverse minds to shape tomorrow's reality.

We value diversity and believe that the inclusion of varied perspectives and experiences enriches our organization at all levels.