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Customer Engagement Manager
vor 2 Monaten
Job Opportunity:
The Regional Customer Engagement Manager is responsible for guiding and linking the regional growth strategy for Berkshire Hathaway Specialty Insurance across product lines, and for delivering additional business opportunities through active engagement with brokers and customers. This is an important role with responsibility to the product leaders and teams, leading the effort to enhance BHSI profile, driving market strategies to deepen and expand our broker and customer relationships and maximizing opportunities across our businesses.
Key Responsibilities:
- Lead regional visibility and engagement strategy for key customers and brokers in the region, linking the product teams.
- Coordinate and prioritize target account and customer expansion strategies with the team.
- Generate introductions and qualified new business opportunities in targeted businesses.
- Lead customer relationships for key accounts in the region.
- Lead execution of regional broker communication strategy, with a solid understanding of BHSI products, capabilities, risk appetite and competitive differentiation.
- Gather and provide intelligence on broker portfolios, key accounts and influencers including client executives, industry specialists, and producers.
- Review and monitor regional broker performance, supporting underwriting team with relevant broker data (KPI's, broker portfolio information).
Requirements:
- 10+ years of commercial insurance underwriting or brokerage experience.
- Strong relationships and visibility within the brokerage and risk management community.
- Highly collaborative, diplomatic and influential with internal teams, customers and brokers.
- Excellent communicator.
- Equally effective in designing strategic plans and leading tactical execution, as a team player and individual contributor.
- Broad analytical skills, particularly in collecting, developing and monitoring performance.
- Travel requirement for customer and broker calls in the region.
BHSI Offers:
- A competitive package and exciting growth opportunities with a growing global organization.
- A liberating, fast-paced culture, centered on always doing the right thing for our customers, teammates, and our business.
- A purposely non-bureaucratic organization that embraces simplicity over complexity, encourages innovation, and emphasizes individual excellence in a team framework.
About Our Culture:
Berkshire Hathaway Specialty Insurance is a global organization that values simplicity, innovation, and individual excellence. We are committed to doing the right thing for our customers, teammates, and business. If you are a collaborative, diplomatic, and influential professional with a passion for customer engagement and broker relationships, we encourage you to learn more about our unique culture and history.
