Customer Service Representative

vor 2 Monaten


Bochum, Nordrhein-Westfalen, Deutschland IP innovativ Personal GmbH Vollzeit

About IP innovativ Personal GmbH

We are a leading provider of staffing solutions, connecting talented individuals with exciting opportunities across various industries.

Job Description: Customer Service Representative - Inbound

We are currently seeking motivated and customer-focused individuals to join our team as Inbound Call Center Agents. In this role, you will be the first point of contact for our valued customers, providing exceptional support and guidance.

Your Responsibilities:

  • Handle inbound calls from existing customers, addressing their inquiries and resolving any issues they may have.
  • Provide product information and answer questions about our services in a clear and concise manner.
  • Process customer orders and manage their accounts efficiently.
  • Promote special offers and upsell products to enhance the customer experience.

Your Profile:

  • Excellent communication skills, both written and verbal, with a professional phone manner.
  • Strong problem-solving abilities and a commitment to providing exceptional customer service.
  • Proficiency in MS Office applications is beneficial.
  • Fluency in German is required.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Opportunity for career growth and advancement within the company.
  • Comprehensive employee benefits package, including a pension scheme.
  • Supportive and collaborative work environment.


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