Customer Service Team Lead
vor 2 Wochen
Shape the Future of Sustainable Energy
Naturstrom AG is a leading provider of renewable energy solutions in Germany. We are committed to a decentralized, climate-friendly energy supply and actively contribute to the transition towards a sustainable future.
We are seeking a dedicated and experienced Customer Service Team Lead to join our growing team in Bochum. In this role, you will lead and inspire a team of customer service professionals, ensuring exceptional support for our valued customers.
Your Responsibilities- Lead and motivate a team of 8 customer service representatives, fostering a positive and collaborative work environment.
- Coordinate daily operations, including workload distribution and performance monitoring, to ensure efficient and effective service delivery.
- Provide ongoing support and development opportunities for your team members, conducting regular feedback sessions and performance reviews.
- Collaborate with other departments to ensure seamless customer experiences and address any escalated issues.
- Continuously optimize customer service processes, including quality management and internal procedures.
- Address location-specific concerns, such as office organization and occupational safety.
- Completed vocational training in a commercial field or professional training in customer service.
- Alternatively, completed university studies with relevant coursework.
- Proven experience in customer service or call center environments.
- Experience as a manager or specialist role, such as team leader, junior team leader, team coordinator, customer advisor, or call center agent.
Naturstrom AG offers a dynamic and rewarding work environment where you can make a real difference.
- Contribute to a socially and ecologically responsible mission.
- Work in a future-oriented industry with opportunities for growth and development.
- Benefit from a collaborative and supportive team culture.
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