Customer Service Team Leader
vor 3 Wochen
Overview:
- Leadership Role: Seeking an experienced leader to guide our customer advisory teams.
- Company Background: CHECK24 stands as the premier comparison platform and an innovative startup. Our Hotel Comparison service is dedicated to offering clients the finest accommodations at competitive prices globally. Since our inception, we have prioritized transparency in market comparisons and exceptional travel experiences for our clientele.
- Position Objective: We are in search of a Team Leader to oversee our customer service teams in Münster, providing both technical and managerial direction.
- Operational Engagement: Actively participate in daily operations, especially during peak periods.
- Experience: Several years in a B2C customer service role, preferably in a telephonic capacity.
- Leadership Background: Initial experience in both technical and managerial leadership is essential.
- Decision-Making Skills: Ability to make confident and collaborative decisions, with a focus on conflict resolution.
- Service Orientation: A personality that is empathetic and service-focused.
- Language Proficiency: Strong negotiation skills in German, both written and spoken.
- Team Collaboration: Willingness to work collaboratively within a team environment.
- Flexibility: Availability for weekend, holiday, and flexible hours between 8 am and 10 pm during training and peak seasons.
- Team Leadership: Provide both technical and managerial guidance to team members (up to 10 employees).
- Team Motivation: Implement motivation strategies for the team, including events and meals.
- Employee Development: Conduct performance discussions and engage in training and coaching activities.
- Operational Support: Assist in shift management and operational responsibilities.
- Customer Relations: Manage escalated cases and address customer complaints effectively.
- Employment Security: Permanent contracts with competitive compensation for weekend, holiday, and late shifts, along with annual bonuses and additional rewards for added responsibilities.
- Professional Growth: Opportunities for individual development, training sessions, and continuous feedback.
- Work Environment: Enjoy autonomy in small teams that foster a strong team spirit and facilitate quick decision-making.
- Location Perks: Central office location with subsidies for public transport or bike leasing.
- Wellness Initiatives: Complimentary drinks, snacks, and lunches, along with fitness activities led by a personal trainer.
- Team Building: Participate in office celebrations, team events, and seasonal festivities.
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