Customer Service Team Leader
vor 3 Wochen
Overview:
- Leadership Expertise: We are seeking an experienced leader to oversee our customer advisory teams.
- About CHECK24: As a premier comparison portal and an innovative startup, CHECK24 has been delivering exceptional travel experiences through our Hotel Comparison service since 2014. Our mission is to provide customers with the best hotel options at competitive prices globally, ensuring customer satisfaction remains our highest priority.
- Role Objective: The Team Leader will be responsible for guiding a team of customer advisors in Münster, focusing on both technical and disciplinary aspects.
- Active involvement in daily operations, especially during peak periods.
- Extensive experience in (telephone) customer service within a B2C setting.
- Prior experience in both technical and personnel management.
- Strong decision-making abilities with effective conflict resolution skills.
- Service-oriented and empathetic demeanor.
- Proficient negotiation skills in German, both written and verbal.
- Team-oriented mindset with a collaborative approach to decision-making.
- Flexibility to work weekends, holidays, and varying hours between 8 am and 10 pm during training and peak seasons.
- Provide technical and personnel leadership, fostering the development of team members (up to 10 employees).
- Implement motivational initiatives for the team, such as team-building events and meals.
- Conduct performance reviews and engage in training and coaching activities.
- Assist in shift management and operational responsibilities.
- Address escalated issues and manage customer complaints effectively.
- Permanent employment contracts with competitive compensation for weekend, holiday, and late shifts, alongside annual bonuses and additional incentives for taking on responsibilities.
- Opportunities for personal development and training, regular feedback sessions, and continuous professional growth.
- Autonomous work environment within small teams that emphasize strong collaboration and quick decision-making.
- Central office location with subsidies for public transport or bike leasing.
- Complimentary beverages, cereals, fresh fruits, and lunches.
- Engagement in sports activities with a personal trainer, office celebrations, team events, and seasonal festivities.
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