Deputy Team Leader
Vor 5 Tagen
Job Summary
We are seeking a highly skilled and experienced Deputy Team Leader to join our Customer Service team at CHECK24. As a key member of our team, you will be responsible for leading and developing a team of customer advisors, providing expert advice and support to customers, and collaborating with partners to ensure swift handling and resolution of customer inquiries.
Key Responsibilities
- Provide exceptional telephone and written advice and support to customers before, during, and after hotel bookings
- Lead and develop the team of customer advisors, providing guidance and coaching to ensure high-quality service delivery
- Collaborate with partners to ensure swift handling and resolution of customer inquiries
- Assist in managing the daily operations with the Shift Leader, ensuring seamless service delivery
- Collaborate with experts to enhance internal processes and improve customer satisfaction
What We Offer
- Unlimited contracts and attractive compensation for weekend, holiday, and late shifts
- Individual development and training opportunities, including fachlichen Fortbildungen and regular feedback sessions
- Autonomous work environment where you can contribute your ideas in small teams with strong team spirit
- Central location with subsidy for public transportation and bike leasing
- Free drinks, cereal, fresh fruit, and complimentary lunch several times a week
- Attractive sports program including Yoga, Bootcamp training, and more
About CHECK24
CHECK24 is a leading comparison portal offering the best hotels at the most affordable prices worldwide. With a focus on customer satisfaction, we provide transparent and unparalleled travel experiences since 2014.
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