Data-Driven Customer Experience Manager

vor 4 Wochen

Immenstadt im Allgäu, Bayern, Deutschland Outdooractive AG Vollzeit

In the role of Data-Driven Customer Experience Manager (m/f/d), you will be part of the "Platform Performance" team at our headquarters. This team is responsible for overseeing our digital B2B sales processes, lead generation, marketing automation, and conducting comprehensive data analysis across our B2B and B2C channels.

Your New Role at Outdooractive
  • You will enhance and derive insights from the customer journeys of our B2B clients, focusing on customer data management and ensuring high-quality customer data throughout both digital and traditional sales processes.
  • You will take charge of our global CRM application and its integration with the Outdooractive platform and our ERP system.
  • You will assist in managing and optimizing customer master data, ensuring adherence to internal service quality standards, and advocating for these standards among internal stakeholders.
  • You will comprehend both the functional and technical aspects of key applications, serving as a knowledgeable interface and single point of contact for internal stakeholders.
  • You will coordinate the strategic, functional, and technical execution of projects within the application landscape, including requirements management, customization topics, change and configuration management, as well as creating necessary documentation for the applications and processes you oversee.
  • You will actively drive the development of our "Platform Performance" team, fostering both professional and methodological skill enhancement.
What Outdooractive Expects from You
  • You hold a degree in computer science, business informatics, or a comparable qualification.
  • You possess relevant professional experience with a solid understanding of customer experience strategies and processes in digital sales, and you are eager to continuously improve and learn new things.
  • You have knowledge of digital project management and agile methodologies.
  • You think holistically, integratively, and digitally, demonstrating an innovative problem-solving approach.
  • You exhibit strong analytical and conceptual skills.
  • You are a team player—responsible, communicative, independent, detail-oriented, and capable of inspiring others.
  • You excel in stakeholder management, adept at balancing diverse interests and finding solutions.
  • You are characterized by a pronounced hands-on mentality.
  • You communicate fluently in both German and English.
What Outdooractive Offers You
  • Success: The opportunity to significantly contribute to the ongoing success of the Outdooractive platform as it expands internationally.
  • Challenge: Engaging and stimulating tasks with excellent development prospects.
  • Responsibility: Extensive opportunities for creativity and independent work.
  • Professional Development: A flexible working hours model, flat hierarchies, and an interesting career and training management.
  • Onboarding: A comprehensive introduction to familiarize yourself with Outdooractive.
  • Team Spirit: A collegial atmosphere, exciting employee events, and a pleasant working environment within an outdoor-oriented team.
  • Uniqueness: A leading market product in a global market.
  • Location: A workplace surrounded by beautiful natural landscapes.
Join the Outdooractive Team

We look forward to receiving your comprehensive application documents in electronic form, including your earliest possible start date and salary expectations.

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