Product Support Specialist

Vor 2 Tagen


Frankfurt am Main, Hessen, Deutschland Board Vollzeit
About the Role

We are seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team at Board. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.

Key Responsibilities
  • Acquire deep and extensive platform knowledge to become a Board platform ambassador and primary technical point of contact, both internally and externally.
  • Attend and support implementation projects onsite when required.
  • Collaborate with different Board teams, such as Software Development, Professional Services, Pre-Sales and Sales Consultants to resolve highly complex technical issues related to solution deployment.
  • Meet Board's Premium Support obligations to customers and ensure adherence to high standards.
Requirements
  • First experience with SaaS and Enterprise Performance Management (EPM) software.
  • First experience working in a customer support role using a case management platform.
  • Familiarity with SQL and ODBC data source connections.
  • Very good German and English knowledge, Spanish knowledge not required.


  • Frankfurt am Main, Hessen, Deutschland Board Vollzeit

    About the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate and resolve complex technical issues related to the Board...


  • Frankfurt am Main, Hessen, Deutschland Board Vollzeit

    About the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate and resolve complex technical issues related to the Board...


  • Frankfurt am Main, Hessen, Deutschland FIS Vollzeit

    Are you enthusiastic about the intersection of finance and technology? Do you thrive on tackling intricate challenges while delivering exceptional customer service? If this resonates with you, we have an exciting opportunity.We are seeking a Lead Product Support Specialist - Front Arena to become a vital part of our innovative and diverse team at FIS. In...


  • Frankfurt am Main, Hessen, Deutschland FIS Vollzeit

    Are you enthusiastic about the intersection of finance and technology? Do you thrive on tackling intricate challenges while delivering exceptional customer service? If this resonates with you, we have an exciting opportunity.We are seeking a Lead Product Support Specialist - Front Arena to become a vital part of our innovative and diverse team at FIS. In...


  • Frankfurt am Main, Hessen, Deutschland Board Vollzeit

    About the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex technical issues raised by Board users, utilizing...


  • Frankfurt am Main, Hessen, Deutschland Board Vollzeit

    About the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex technical issues raised by Board users, utilizing...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating cases to track and resolve customer enquiriesProviding technical product information and...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating cases to track and resolve customer enquiriesProviding technical product information and...


  • Frankfurt am Main, Hessen, Deutschland Personalbüro U. Herrmann Vollzeit

    Customer Support Specialist Job OverviewWe are looking for a dedicated Customer Support Specialist to become a vital part of our organization. In this role, you will be tasked with delivering exceptional inbound telephone assistance to our clientele. Your responsibilities will encompass addressing inquiries related to our application, elucidating payment...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...


  • Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH Vollzeit

    Key ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing expert technical support to our customers and installers. This will involve:Resolving technical issues and faults via phone and emailGenerating and managing cases to track and resolve customer enquiriesProviding technical product...


  • Frankfurt am Main, Hessen, Deutschland Gi Group Deutschland GmbH Vollzeit

    Join Our Team as a Laboratory Support SpecialistGi Group Deutschland GmbH is seeking a committed Laboratory Support Specialist to enhance our team. As a prominent staffing agency operating globally, we pride ourselves on our extensive network and expertise.Key Responsibilities:Perform and document quality assessments on pharmaceutical products in accordance...


  • Frankfurt am Main, Hessen, Deutschland Primemissions GmbH Vollzeit

    We are seeking a skilled Help Desk Support Specialist to deliver prompt and effective technical support for computer systems. Your role will involve addressing inquiries regarding fundamental technical challenges and providing guidance to resolve them. A successful Help Desk Support Specialist should possess strong technical expertise and the ability to...


  • Frankfurt am Main, Hessen, Deutschland Primemissions GmbH Vollzeit

    We are seeking a skilled Help Desk Support Specialist to deliver prompt and effective technical support for computer systems. You will address inquiries regarding fundamental technical challenges and provide guidance to resolve them. A proficient Help Desk Support Specialist should possess strong technical expertise and be able to communicate clearly to...


  • Frankfurt am Main, Hessen, Deutschland Süwag Energie AG Vollzeit

    About the RoleWe are seeking a highly skilled and experienced professional to join our team at Süwag Energie AG as a Product Development Specialist. In this role, you will be responsible for developing and implementing high-voltage products, as well as overseeing the commercial aspects of their management.Key ResponsibilitiesDevelop and implement...


  • Frankfurt am Main, Hessen, Deutschland Gi Group Deutschland GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Laboratory Support Specialist to join our team at Gi Group Deutschland GmbH. As a Laboratory Support Specialist, you will be responsible for conducting quality control tests on pharmaceutical products in accordance with Good Manufacturing Practices (GMP) regulations.Key ResponsibilitiesConduct and document...


  • Frankfurt am Main, Hessen, Deutschland Gi Group Deutschland GmbH Vollzeit

    About the RoleWe are seeking a highly skilled Laboratory Support Specialist to join our team at Gi Group Deutschland GmbH. As a Laboratory Support Specialist, you will be responsible for conducting quality control tests on pharmaceutical products in accordance with Good Manufacturing Practices (GMP) regulations.Key ResponsibilitiesConduct and document...


  • Frankfurt am Main, Hessen, Deutschland DG timework GmbH Vollzeit

    Exciting Role for Customer Service ProfessionalsAre you seeking a rewarding position where you can be the primary contact for client inquiries and ensure their satisfaction? This role as a Customer Support Specialist is an excellent fit for you.Your Key Responsibilities:Address customer inquiries through various communication channelsDeliver professional...


  • Frankfurt am Main, Hessen, Deutschland Netigate Vollzeit

    About NetigateNetigate is a leading provider of employee engagement and customer experience solutions. Our platform empowers organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results.Our MissionWe are committed to helping businesses connect with their employees and customers on a deeper level. Our goal is to...


  • Frankfurt am Main, Hessen, Deutschland Netigate Vollzeit

    About NetigateNetigate is a leading provider of employee engagement and customer experience solutions. Our platform empowers organizations to gather valuable insights, drive meaningful interactions, and deliver exceptional results.Our MissionWe are committed to helping businesses connect with their employees and customers on a deeper level. Our goal is to...