Aktuelle Jobs im Zusammenhang mit Product Support Specialist - Frankfurt am Main, Hessen - Board
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Product Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Board VollzeitAbout the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team in Madrid. As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents and issues raised by Board users,...
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Product Support Specialist
vor 4 Wochen
Frankfurt am Main, Hessen, Deutschland Board VollzeitAbout the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team in Madrid. As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents and issues raised by Board users,...
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Product Support Specialist
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Board VollzeitAbout the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team in Madrid. As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents and issues raised by Board users,...
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Product Support Specialist
vor 3 Wochen
Frankfurt am Main, Hessen, Deutschland Board VollzeitAbout the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team in Madrid. As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents and issues raised by Board users,...
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Product Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Board VollzeitAbout the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team in Madrid. As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents happening to our customers,...
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Product Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Board VollzeitAbout the RoleBoard is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team in Madrid. As a key member of our team, you will work closely with customers and business partners to enable their success using the Board Platform.Key ResponsibilitiesInvestigate complex incidents happening to our customers,...
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Product Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Board VollzeitAt Board, we empower businesses to optimize their resources, drive growth, and ensure profitability through our advanced financial and operational planning solutions.We're looking for a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a key member of our team, you will work closely with our customers and...
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Product Support Specialist
vor 1 Woche
Frankfurt am Main, Hessen, Deutschland Board VollzeitAt Board, we empower businesses to make informed decisions with our cutting-edge technology. As a Product Support Specialist, you will be part of a team that drives customer success and satisfaction.Key Responsibilities:Investigate and resolve complex technical issues related to the Board Platform.Collaborate with customers and internal teams to deliver...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland SAJ Digital Energy GmbH VollzeitKey ResponsibilitiesAs a Technical Support Specialist at SAJ Digital Energy GmbH, you will be responsible for providing top-notch support to our customers and installers. This includes resolving technical issues via phone and email, generating cases in our CRM to track and resolve customer enquiries, and answering technical product enquiries.Key...
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Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitJob DescriptionAs a Technical Support Specialist at OVHcloud, you will be part of our CCO Department, responsible for providing high-quality technical support to our customers worldwide. You will be the primary point of contact for our customers, providing them with expert technical advice and assistance in the use of our cloud products.Main...
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Technical Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitJob DescriptionAs a Technical Support Specialist at OVHcloud, you will be part of our CCO Department, responsible for providing high-quality technical support to our customers worldwide. You will be the primary point of contact for our customers, providing them with expert technical advice and assistance in the use of our cloud products.Main...
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Laboratory Support Specialist
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Gi Group Deutschland GmbH VollzeitAbout the RoleWe are seeking a highly skilled Laboratory Support Specialist to join our team at Gi Group Deutschland GmbH. As a Laboratory Support Specialist, you will be responsible for conducting quality control tests on pharmaceutical products in accordance with Good Manufacturing Practices (GMP) regulations.Key ResponsibilitiesConduct and document...
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Laboratory Support Specialist
vor 2 Monaten
Frankfurt am Main, Hessen, Deutschland Gi Group Deutschland GmbH VollzeitAbout the RoleWe are seeking a highly skilled Laboratory Support Specialist to join our team at Gi Group Deutschland GmbH. As a Laboratory Support Specialist, you will be responsible for conducting quality control tests on pharmaceutical products in accordance with Good Manufacturing Practices (GMP) regulations.Key ResponsibilitiesConduct and document...
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Digital Product Management Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Zero to One search VollzeitJob Title: Digital Product Management SpecialistAbout the Role:We are seeking a skilled Digital Product Management Specialist to join our team at Zero to One search. As a Digital Product Management Specialist, you will be responsible for the technical management of our Banking App, working closely with the IT development team, external partners, and...
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Technical Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland OVHcloud VollzeitTechnical Support RoleAs a Technical Support Specialist at OVHcloud, you will be part of the CCO Department, responsible for providing high-quality technical support to customers worldwide. You will be the primary point of contact for customers, assisting them with the use of our cloud products and services.Main ResponsibilitiesProvide technical assistance...
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IT Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Snaphunt VollzeitThe OfferWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Snaphunt. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, resolving hardware, software, and network issues in a timely manner.The JobYour key responsibilities will include:Providing first and second level...
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IT Support Specialist
vor 1 Monat
Frankfurt am Main, Hessen, Deutschland Snaphunt VollzeitThe OfferWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Snaphunt. As an IT Support Specialist, you will be responsible for providing technical support to our end-users, resolving hardware, software, and network issues in a timely manner.The JobYour key responsibilities will include:Providing first and second level...
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Product Formulation Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland DöhlerGroup VollzeitAbout the RoleWe are seeking a highly skilled Product Formulation Specialist to join our team at DöhlerGroup. As a key member of our product development team, you will be responsible for developing new formulations and concepts for the bakery and confectionery sector.Key ResponsibilitiesDevelop new product formulations and concepts for the bakery and...
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IT Trading Support Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland Société Générale Assurances VollzeitAt Société Générale Assurances, we are seeking a highly skilled IT Trading Support Specialist to join our Equity Derivatives team. The successful candidate will be responsible for maintaining and developing IT tools that improve the quality and profitability of the trading team.The ideal candidate will have a strong background in IT and a keen interest...
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Currency Management Product Specialist
vor 2 Wochen
Frankfurt am Main, Hessen, Deutschland State Street Corporation VollzeitAbout the RoleState Street Global Markets is seeking an experienced product specialist to serve as lead client services and relationship manager for mandates papered with SSBI GMBH for its Currency Management offering. The role's primary focus is on managing, servicing, and growing existing client relationships. This includes account setup and onboarding...
Product Support Specialist
vor 2 Monaten
About the Role
Board is seeking a highly analytical and self-motivated Product Support Specialist (L3) to join our Support Team. As a key member of our team, you will work closely with our customers and business partners to enable their success using the Board Platform.
Key Responsibilities
- Investigate complex technical issues raised by Board users, utilizing your deep knowledge of the Board platform to troubleshoot and resolve problems.
- Work on open product-related cases, focusing on root cause analysis and troubleshooting to deliver high-quality solutions.
- Communicate with customers and stakeholders to provide regular updates on investigation progress and resolution status.
- Research and document issues as Knowledge Base articles to enhance the overall customer experience.
- Collaborate with cross-functional teams, including Software Development, Professional Services, Pre-Sales, and Sales Consultants, to resolve highly complex technical issues related to solution deployment.
- Meet Board's Premium Support obligations to customers and ensure adherence thereto.
Requirements
- Bachelor's/Master's degree in Management Information Systems (MIS), Computer Science, Mathematics, or a relevant field.
- First-hand experience with SaaS and Enterprise Performance Management (EPM) software.
- First-hand experience working in a customer support role using a case management platform.
- Experience with Client/Server Operating Systems and Cloud solutions.
- Knowledge of Network Management is advantageous.
- Familiarity with SQL and ODBC data source connections is a plus.
- Quick learner with the ability to understand and learn complex systems, communicating effectively with different stakeholders.
- Ability to work against tight deadlines within an exciting environment.
- Strong skills and passion for critical thinking, decision making, problem solving, and attention to details.
- Excellent written and verbal communication skills.
- Very good German and English knowledge, Spanish knowledge not a must.
