Customer Support Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland Personalbüro U. Herrmann Vollzeit
Customer Support Specialist Job Overview

We are looking for a dedicated Customer Support Specialist to become a vital part of our organization. In this role, you will be tasked with delivering exceptional inbound telephone assistance to our clientele. Your responsibilities will encompass addressing inquiries related to our application, elucidating payment procedures, and providing detailed product information.

  • Inbound telephone assistance focused on customer satisfaction
  • Support for inquiries regarding our application
  • Clarification of payment procedures and product details
  • Opportunity to broaden skills to include email and orderline support
  • Qualifications: Strong technical aptitude, outstanding communication skills in German (C1 level)

Work Schedule:

  • Combination of early and late shifts
  • Work schedule provided one week in advance
  • Flexible working hours based on mutual agreement

Training Period: 3 weeks at the company’s premises

Prerequisites: Clear criminal record, confirmation of application prior to commencement

Employment Offer: Permanent contract

Additional Perks:

  • Company pension scheme
  • Complimentary beverages and subsidized or free meals
  • Opportunities for professional development

Compensation: Monthly fixed salary based on hourly rate, supplemented by performance-related bonuses. Breaks during work hours are compensated.



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