Aktuelle Jobs im Zusammenhang mit Head of Strategy and Operations - Berlin, Berlin - Wolt
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Head of Operations and Strategy
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 1 Monat
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every customer interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy & Operations to drive improvements in our...
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Head of Operations and Strategy
vor 1 Monat
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every customer interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy & Operations to drive improvements in our...
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Head of Operations and Strategy
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 4 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 3 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Commercial Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit{"h2": "Commercial Strategy and Operations Role", "p": "KoRo Handels GmbH is seeking an experienced commercial strategy and operations leader to drive sustainable growth and optimize commercial operations. As a senior leader, you will shape and execute a forward-thinking commercial strategy, working closely with cross-functional teams to ensure operational...
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Head of Commercial Strategy and Operations
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit{"h2": "Commercial Strategy and Operations Role", "p": "KoRo Handels GmbH is seeking an experienced commercial strategy and operations leader to drive sustainable growth and optimize commercial operations. As a senior leader, you will shape and execute a forward-thinking commercial strategy, working closely with cross-functional teams to ensure operational...
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Head of Credit Operations
vor 2 Wochen
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Overview:The Head of Credit Operations is a senior manager in ENGIE's Global Customer Finance department, responsible for advancing the company's financial services strategy and developing and managing related credit operations.The role involves leading a team of dedicated professionals, providing leadership, spirit,...
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Head of Strategy and Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cherry Ventures VollzeitAbout the RoleWe are seeking a highly skilled and experienced Chief of Staff to join our team in Berlin. As part of the management team and right-hand person to the CEO, you will gain insights into all key decisions and drive strategic initiatives, organization of our internal operating model, finance, and overall business administration.Key...
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Head of Strategy and Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cherry Ventures VollzeitAbout the RoleWe are seeking a highly skilled and experienced Chief of Staff to join our team in Berlin. As part of the management team and right-hand person to the CEO, you will gain insights into all key decisions and drive strategic initiatives, organization of our internal operating model, finance, and overall business administration.Key...
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Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
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Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
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Head of Commercial Strategy
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy & Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth.Key Responsibilities:Develop and lead the execution of a...
Head of Strategy and Operations
vor 2 Monaten
Wolt is renowned for its customer-centric approach and exceptional support experience. We prioritize speed, locality, and personalization, with local customer support in every country we operate in, and a team of over 3 real humans answering customers and partners in their native language. Our success hinges on delivering outstanding customer support, making us strive for the best real-time customer support in the world.
We are seeking an experienced Head of Strategy & Operations to join our team and play a pivotal role in enhancing our operating models across our markets. Join one of Europe's most successful growth companies, disrupt the delivery industry, and improve the daily lives of millions of people.
Concretely, you could lead projects in areas such as:
- Customer refund policy: developing and implementing the optimal reimbursement strategies for late orders or missing items, maximizing customer satisfaction and retention while containing costs.
- Support quality: defining, monitoring, and setting targets for our quality metrics, such as FRT, CSAT & NPS, always striving to find the optimal balance between maximum quality and contained costs.
- Operating efficiency: owning the support workflow, identifying areas for improvement, and implementing solutions, e.g., through training, process improvements, automations, and tooling enhancements.
- Contact rate reduction: understanding and staying on top of what drives contacts to our support, prioritizing and implementing process improvements, and collaborating with the support product team on self-serve solutions and automations.
Key Responsibilities
- Develop and scale Wolt's operations model across functions - identify opportunities to improve our tools, product, and processes to enable our business to scale.
- Continuously monitor our operative performance - design KPIs, identify trends, and improvement areas. Go deep into numbers and make data-driven business decisions.
- Work closely with Wolt leadership and cross-functional teams (Product, Analytics, Marketing, Merchant operations, Delivery operations) to achieve these objectives.
Our Expectations
- You are a seasoned leader with experience working in operations and strategic business development in a fast-paced environment.
- Solid experience in strategy and/or business or operations development, whether through in-house roles or consultancy.
- Exceptional capabilities in strategic thinking and analytical execution. Excel is a must, but you'll find SQL and Python useful as well.
- Structured, logical problem-solving skills with a bias for action and impact, and a preference for step changes over incremental improvement.
- Proactive ownership mentality - an independent thinker who can work with limited guidance, but through grit and determination can deliver a successful outcome.
- Eligible to work in the EU, and willing to (re)locate to one of our business focal points, in Helsinki or Berlin.
