Head of Credit Operations
vor 2 Monaten
The Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.
Key Responsibilities- Credit Operations Framework: Develop and refine ENGIE's Credit Operations Framework, aligning with commercial viability, subsidiarity, customer centricity, and data-smart digitized workflows.
- Credit Operations Ownership: Own and implement the Credit Operations Framework across the business.
- Financial Services Strategy: Design, implement, scale, and innovate ENGIE's Financial Services Strategy, including PAYGo plans, arrears-type loans, education loans, cash loans, insurance, and more.
- Credit Operations Strategy: Develop and manage cohesive multi-stage Credit Operations strategies for application across the business.
- Policies, Standards & Procedures: Conceptualize, document, and maintain EEA-wide Credit Operations Policies, Standard Operating Procedures (SOPs), and core materials in the Credit Operations Handbook.
- Analytical Foundation: Establish a solid analytical foundation to support ENGIE's Financial Services Strategy and Credit Operations Strategy implementation.
- Credit Operations Practice & Execution Support: Build, manage, and iterate industry-leading credit operations across all markets, guided by the credit cycle, including structure, framework, policies, systems, routines, and tools.
- Cross-Functional Agenda: Provide material support to Country teams in areas such as financial product design, pilot and commercial launch, policy and process, partnership management, performance review, customer-facing and back-end operations.
- Service Level Monitoring: Identify cross-functional dependencies and agree on internal service level standards and escalation paths.
- Commission Systems: Translate credit operations results into global guidance on training materials, performance targets, and commission systems.
- Provide oversight and strategic guidance to countries in their localization strategies, processes, and standards related to credit operations.
- Provide leadership and direction for change management and adoption of standards, tools, and practices on credit operations as they are rolled out.
- Guide the framework of credit operations analysis and dashboards for real-time, accurate views of activities and their results across the credit cycle.
- Take responsibility for and manage EEA's Credit Operations on a commercial basis against agreed budget and targets, including comprehensive, specific, and timely KPI reporting.
- Annual Planning: Contribute materially to the annual strategic CF planning process.
- Action Plans: Provide direct support and guidance to EEA markets on regular action plan development to drive achievement of credit targets of the business.
- Turnaround Scenarios: Where needed, provide focused attention and support to underperforming countries in turnaround scenarios related to credit performance.
- General Implementation & Support: Provide direct support and coordination of Global Customer Finance resources for implementation of action plans and day-to-day support.
- Manage Direct Reports: Directly manage, coach, and develop a high-performing, motivated Credit Operations team.
- Country Capacity, Roles & Organizational Structure: Work closely with country teams to define the organizational structure, roles, responsibilities, and capacity needed for their Credit Operations function.
- Credit Culture: Foster a strong, customer-centric credit culture across the operation built on credit risk awareness and understanding of credit principles.
- Capability Development & Training: Directly support capability development areas for global and country teams on credit operations topics.
- Monthly & quarterly business performance review
- Annual planning & budgeting & target setting for CF country operations
- Product strategy, Customer Journey, Go to Market Strategy, Digital Roadmap
- Internal Stakeholder & Relationship Management: Create and maintain positive working relationships with internal stakeholders within country and global teams, effective lines of communication, and strong empathy for our internal customers.
- Internal Advocacy: In alignment with the Head of Customer Finance, represent CF's credit operations perspective vis-à-vis other Group functions and/or third parties and partners.
- Industry Engagement & Partnerships: Represent EEA's credit operations and financial services expertise within the industry, including our partnerships in research.
-
Head of Credit Operations
vor 4 Wochen
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Overview:The Head of Credit Operations is a senior manager in ENGIE's Global Customer Finance department, responsible for advancing the company's financial services strategy and developing and managing related credit operations.The role involves leading a team of dedicated professionals, providing leadership, spirit,...
-
Head of Credit Operations
vor 1 Woche
Berlin, Berlin, Deutschland ENGIE VollzeitAbout the RoleThe Head of Credit Operations will be responsible for leading the development and implementation of credit operations strategies across the business. This role will require strong analytical and leadership skills, with the ability to drive commercial growth while ensuring effective credit risk management.Key ResponsibilitiesDevelop and...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Summary:ENGIE Energy Access is seeking a highly experienced and skilled Head of Credit Operations to lead our Global Customer Finance function. As a key member of our leadership team, you will be responsible for advancing our financial services strategy and developing and managing related credit operations.Key...
-
Head of Operations Manager
vor 4 Wochen
Berlin, Berlin, Deutschland Purpose Green VollzeitÜberblickWir suchen einen erfahrenen Head of Operations, der unsere operative Exzellenz steigern und unser Wachstum unterstützen kann. Als Mitglied unseres Führungsteams wirst du eine entscheidende Rolle spielen, um unsere Prozesse zu optimieren und unsere Effizienz zu steigern.Deine AufgabenAls Head of Operations wirst du folgende Herausforderungen...
-
Head of Legal Operations
vor 4 Wochen
Berlin, Berlin, Deutschland FREE NOW VollzeitJob Title: Head of LegalAbout the Role:We are seeking a highly skilled and experienced Head of Legal to join our team at FREE NOW. As a key member of our leadership team, you will be responsible for providing strategic legal advice to our management and business partners across all jurisdictions.Key Responsibilities:Provide expert legal advice on all aspects...
-
Head of Operations
vor 1 Monat
Berlin, Berlin, Deutschland The CoinGroup Vollzeit{"h1": "Head of Operations bei der CoinGroup", "h2": "Über die Position", "p": "Wir suchen einen erfahrenen Head of Operations, der unsere Produktion und Einkaufsabteilung erfolgreich leitet. Als wichtiger Teil unseres Teams werden Sie verantwortlich sein für die Einkaufs- und Produktionsprozesse, um unsere Kunden zufriedenzustellen und unsere Position als...
-
Head of Operations
vor 2 Monaten
Berlin, Berlin, Deutschland The CoinGroup Vollzeit{"h1": "Head of Operations bei der CoinGroup", "h2": "Über die Position", "p": "Wir suchen einen erfahrenen Head of Operations, der unsere Produktion und Einkaufsabteilung erfolgreich leitet. Als wichtiger Teil unseres Teams werden Sie verantwortlich sein für die Einkaufs- und Produktionsprozesse, um unsere Kunden zufriedenzustellen und unsere Position als...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the RoleWe're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. As a key member of our team, you'll ensure seamless coordination and alignment with departments like Logistics and Product.The ideal candidate will possess a strong background in customer service, operations, or account...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the RoleWe're seeking a seasoned Head of Operations to drive business-critical services and contribute to various projects. As a key member of our team, you'll ensure seamless coordination and alignment with departments such as Logistics and Product.The ideal candidate will possess a strong background in customer service, operations, or account...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout the JobWe're seeking a highly skilled Head of Operations to join our team at Project A Ventures. As a key member of our operations team, you'll play a crucial role in driving business growth and ensuring seamless execution of our strategies.Our company is a trailblazing supply chain platform that has redefined the way large construction material orders...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cardino VollzeitAbout CardinoCardino is a pioneering tech startup based in Berlin, dedicated to revolutionizing the European used electric vehicle (EV) market. Our innovative platform seamlessly connects EV sellers with dealerships, leveraging cutting-edge tools tailored specifically for EVs. By prioritizing simplicity, efficiency, and sustainability, Cardino is at the...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cardino VollzeitAbout CardinoCardino is a pioneering tech startup based in Berlin, dedicated to revolutionizing the European used electric vehicle (EV) market. Our innovative platform seamlessly connects EV sellers with dealerships, leveraging cutting-edge tools tailored specifically for EVs. By prioritizing simplicity, efficiency, and sustainability, Cardino is at the...
-
Head of Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Project A Ventures VollzeitAbout Project A VenturesWe are a dynamic venture capital firm that operates as an operational partner to our portfolio companies. Our mission is to uncover and support innovative businesses that have the potential to revolutionize their respective industries. As a key member of our team, you will have the opportunity to contribute to the growth and success...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Cardino VollzeitAbout the RoleWe are seeking a highly skilled and experienced Head of Operations to join our team at Cardino. As a key member of our leadership team, you will be responsible for overseeing and optimizing our operational functions, ensuring efficiency and scalability as we grow.Key ResponsibilitiesOperational Leadership: Provide strategic direction and...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Q CELLS VollzeitJoin Our Team as Head of OperationsWe are seeking a dynamic and experienced leader to join our team as Head of Operations. As a key member of our organization, you will be responsible for driving the success of our Residential Operations department.Key Responsibilities:Strategic Leadership and Team Development: As Head of Operations, you will lead the RES...
-
Head of Operations
vor 4 Wochen
Berlin, Berlin, Deutschland Q CELLS VollzeitJoin Our Team as Head of OperationsWe are seeking a dynamic and experienced leader to join our team as Head of Operations. As a key member of our organization, you will be responsible for driving the success of our Residential Operations department.Key Responsibilities:Strategic Leadership and Team Development: As Head of Operations, you will lead the RES...
-
Head of Revenue Operations Systems
vor 2 Monaten
Berlin, Berlin, Deutschland Aareon AG VollzeitJob Title: Head of RevOps SystemsAareon AG is seeking an experienced professional to lead our Revenue Operations Systems team. As the Head of RevOps Systems, you will be responsible for overseeing the development and implementation of our RevOps technology stack, ensuring seamless integration with our sales, marketing, and customer success operations.Key...
