Head of Operations and Strategy

vor 2 Wochen


Berlin, Berlin, Deutschland Wolt Vollzeit

At Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating models across our markets.

This role offers a unique opportunity to make a significant impact on our business. You'll lead projects that focus on optimizing our customer refund policy, support quality, operating efficiency, and contact rate reduction. Your expertise will help us find the perfect balance between quality and cost-effectiveness.

As a key member of our leadership team, you'll work closely with cross-functional teams to develop and scale our operations model. You'll be responsible for designing KPIs, analyzing trends, and making data-driven decisions to drive business growth. Your analytical skills, strategic thinking, and leadership abilities will be essential in achieving our goals.

We're looking for a seasoned leader with a strong background in operations and strategic business development. You should have a proven track record of driving change and improvement in fast-paced environments. Your expertise in strategy, business development, and operations will be invaluable in helping us achieve our vision.

As a member of our team, you'll have the opportunity to work on exciting projects, collaborate with talented individuals, and contribute to the growth and success of Wolt. If you're a motivated and results-driven professional with a passion for operations and strategy, we encourage you to apply for this role.



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