Head of Operations and Strategy
vor 3 Wochen
At Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating models across markets.
This role offers a unique opportunity to lead projects that impact customer satisfaction, support quality, and operational efficiency. You'll work closely with cross-functional teams to develop and scale Wolt's operations model, leveraging data-driven insights to inform business decisions.
Key responsibilities include:
- Developing and implementing strategies to enhance customer refund policies, support quality metrics, and operating efficiency.
- Collaborating with the support product team to design self-serve solutions and automations that reduce contact rates.
- Designing and monitoring KPIs to track operative performance, identifying trends and areas for improvement.
We're looking for a seasoned leader with experience in operations and strategic business development, who can drive strategic thinking and analytical execution. If you're a proactive problem-solver with a bias for action and impact, we'd love to hear from you.
As a member of our team, you'll have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences. If you're excited about the prospect of joining a fast-paced and dynamic environment, we encourage you to apply.
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Head of Operations and Strategy
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Operations and Strategy
vor 1 Monat
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every customer interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy & Operations to drive improvements in our...
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Head of Operations and Strategy
vor 1 Monat
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every customer interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy & Operations to drive improvements in our...
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Head of Operations and Strategy
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
-
Head of Operations and Strategy
vor 2 Wochen
Berlin, Berlin, Deutschland Wolt VollzeitAt Wolt, we're passionate about delivering exceptional customer experiences. Our local customer support teams are dedicated to providing top-notch assistance in multiple languages, ensuring that every interaction is personalized and seamless. To achieve this, we're seeking an experienced Head of Strategy and Operations to drive improvements in our operating...
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Head of Commercial Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy and Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth. You will work closely with cross-functional teams to...
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Head of Commercial Strategy and Operations
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit{"h2": "Commercial Strategy and Operations Role", "p": "KoRo Handels GmbH is seeking an experienced commercial strategy and operations leader to drive sustainable growth and optimize commercial operations. As a senior leader, you will shape and execute a forward-thinking commercial strategy, working closely with cross-functional teams to ensure operational...
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Head of Commercial Strategy and Operations
vor 2 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH Vollzeit{"h2": "Commercial Strategy and Operations Role", "p": "KoRo Handels GmbH is seeking an experienced commercial strategy and operations leader to drive sustainable growth and optimize commercial operations. As a senior leader, you will shape and execute a forward-thinking commercial strategy, working closely with cross-functional teams to ensure operational...
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Head of Credit Operations
vor 2 Wochen
Berlin, Berlin, Deutschland ENGIE VollzeitJob Title: Head of Credit OperationsJob Overview:The Head of Credit Operations is a senior manager in ENGIE's Global Customer Finance department, responsible for advancing the company's financial services strategy and developing and managing related credit operations.The role involves leading a team of dedicated professionals, providing leadership, spirit,...
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Head of Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Cherry Ventures VollzeitAbout the RoleWe are seeking a highly skilled and experienced Chief of Staff to join our team in Berlin. As part of the management team and right-hand person to the CEO, you will gain insights into all key decisions and drive strategic initiatives, organization of our internal operating model, finance, and overall business administration.Key...
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Head of Strategy and Operations
vor 3 Wochen
Berlin, Berlin, Deutschland Cherry Ventures VollzeitAbout the RoleWe are seeking a highly skilled and experienced Chief of Staff to join our team in Berlin. As part of the management team and right-hand person to the CEO, you will gain insights into all key decisions and drive strategic initiatives, organization of our internal operating model, finance, and overall business administration.Key...
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Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
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Head of Credit Operations
vor 2 Monaten
Berlin, Berlin, Deutschland ENGIE VollzeitJob OverviewThe Head of Credit Operations plays a pivotal role in advancing ENGIE's Customer Finance function through strategic leadership and operational excellence. This senior manager is responsible for developing and managing credit operations, driving financial services strategy, and motivating a high-performing team.Key ResponsibilitiesCredit...
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Head of Commercial Strategy
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy & Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth.Key Responsibilities:Develop and lead the execution of a...
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Head of Commercial Strategy
vor 3 Wochen
Berlin, Berlin, Deutschland KoRo Handels GmbH VollzeitAbout the RoleKoRo Handels GmbH is seeking an experienced Head of Commercial Strategy & Operations to lead and optimize our commercial operations. In this senior leadership role, you will be at the forefront of shaping and executing a forward-thinking commercial strategy that drives sustainable growth.Key Responsibilities:Develop and lead the execution of a...
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Global Head of Operations and Maintenance
Vor 2 Tagen
Berlin, Berlin, Deutschland BELECTRIC GmbH VollzeitYour ResponsibilitiesThe Global Head of Operations and Maintenance will lead our O&M team to ensure the smooth operation of our solar power plants. This involves strategic planning, including target market definition, service offering development, and pricing strategy implementation. The ideal candidate will also oversee organizational setup, business...
