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IT Service Process Manager

vor 3 Monaten


Berlin, Berlin, Deutschland Investitionsbank Berlin Vollzeit

Job Overview:

We are a prominent financial institution in Berlin dedicated to sustainability, innovation, and inclusivity. Our mission revolves around financing diverse sectors within the vibrant city, including startups, tech enterprises, and the housing market. We play a vital role in supporting Berlin's economic growth, real estate development, and job creation. As the bank for entrepreneurs, we assist groundbreaking startups in transforming their concepts into thriving businesses, attracting global talent to our city.

Department Overview:

The IT Services division is tasked with overseeing the bank's IT operations, ensuring uninterrupted service delivery, and ongoing enhancement to facilitate digital transformation. This team manages both internal and external IT services, prioritizing security and adherence to regulatory standards.

Your Responsibilities:

  • Oversee Configuration Management processes, including management of the Configuration Management Database (CMDB)
  • Lead ITIL processes, ensuring thorough documentation and compliance
  • Revise operational manuals and coordinate Change and Problem Management initiatives
  • Facilitate internal and external audits, tracking findings related to IT services
  • Plan and manage system releases, including operating system testing

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a related discipline
  • Proven experience in managing IT service tools or comparable responsibilities
  • Familiarity with ITIL processes and a background in process management

What We Offer:

  • Stable employment within a subsidiary of the Berlin government
  • Attractive salary along with additional benefits
  • Options for full-time or part-time employment
  • Flexible working hours with the possibility of up to 60% remote work
  • Opportunities for personal and professional growth
  • 30 days of vacation, company holidays, and various perks
  • Complimentary public transportation pass
  • Access to sports groups, company events, and team-building activities

Company Commitment:

We are dedicated to fostering gender equality and enhancing diversity in underrepresented areas. We encourage applications from women and individuals with diverse backgrounds.

We also welcome applications from individuals with disabilities, who will receive preference if equally qualified.