IT Process Manager
vor 1 Woche
About Delos Cloud
Delos Cloud, a pioneering cloud platform founded by SAP, is dedicated to delivering a sovereign cloud infrastructure for the digital transformation of the German public sector. Our platform is a crucial component in the implementation of the German Administrative Cloud Strategy (DVS), ensuring compliance with data protection, IT security, and secrecy requirements. As a trusted partner of federal, state, and local IT service providers, we complement their service portfolios. This leads to exciting and varied tasks in an innovative and meaningful environment. For more information, please visit: www.deloscloud.de
Key Responsibilities
- You will define, document, and optimize our business processes, ensuring they are efficient, effective, and scalable.
- You will lead cross-functional process improvement initiatives to streamline workflows and optimize IT operations.
- You will develop and implement IT processes and standards, as well as their process-related documentation in the area of IT service management, such as change management, incident management, and problem management.
- As an IT Senior Process Manager, you will establish and maintain key performance indicators (KPIs) to monitor and measure the effectiveness of IT processes.
- You will train and support team members on new and updated processes, ensuring they have the necessary knowledge and resources to execute their tasks effectively.
- You will serve as a subject matter expert for IT process management, ITIL, Agile, or other process frameworks.
Requirements
- 5+ years of experience in (IT) process management or a related field.
- Deep knowledge of business process management methodologies, tools, and techniques.
- Strong analytical and problem-solving skills, with the ability to identify and address complex process-related issues.
- Strong project management skills, with the ability to manage multiple projects simultaneously.
- Experience with process modeling and documentation tools, such as Visio, Adonis, SAP Signavio, or Lucidchart.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Fluent German and English language skills.
What We Offer
- A flexible work environment that promotes a healthy balance between personal and professional life.
- Excellent development opportunities.
- Competitive salary and various employee discounts and vouchers.
- Flexible working models, such as working from home flexibility and time-off models.
- Flexible mobility programs, including company car policy, JobRad, etc.
- In the office: free lunch, water, excellent coffee, and opportunities for outdoor sports activities.
- Additionally: Company pension plan, share participation options, working time account, etc.
- Intense onboarding, including personal buddy.
- Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.
- We believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
- We ultimately believe in unleashing all talent and creating a better and more equitable world.
#DelosCloud
We Win with Inclusion
Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At Delos Cloud, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
Delos Cloud is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with Delos Cloud and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Requisition ID: 401502 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
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