Senior Strategic Account Manager

vor 3 Wochen

Berlin, Berlin, Deutschland Amazon TA Vollzeit
About the Role

At Amazon, we cater to over 300 million customers who engage with our marketplace daily. Our platform allows third-party sellers to showcase their products alongside Amazon's offerings, creating a diverse shopping experience.

As we continue to expand our Fulfillment by Amazon (FBA) services, we are seeking a Senior Strategic Account & Program Manager to join our team. This position will focus on our FBA Zero Waste initiative, which aims to enhance alternative solutions such as donations for our Selling Partners, as well as spearheading new FBA pilots to elevate the Seller Experience during the inbound process to our Fulfillment Centers.

Key Responsibilities
  • Establish and manage comprehensive project oversight, ensuring progress is tracked through relevant mechanisms such as Weekly Business Meetings.
  • Lead and coordinate a team of Account Managers to ensure swift execution and scalability of initiatives.
  • Conduct in-depth analyses using internal Amazon data and engage with Selling Partners and external stakeholders to identify challenges, design viable solutions, and assess their impact.
  • Oversee the pilot phase of solutions from inception to completion, serving as the primary point of contact for customers to facilitate rapid learning and adaptation.
  • Support the scaling of prioritized solutions by creating and delivering training and educational materials for both internal and external audiences.
  • Assist senior leadership in developing budgets and forecasts.
QualificationsBasic Qualifications
  • Proven experience in nurturing customer relationships while deepening their understanding of their business needs.
  • Proficiency in Microsoft Office Suite.
  • Several years of experience in business development, sales, or consulting, preferably within the technology, internet, or e-commerce sectors.
  • Strong analytical capabilities.
  • Exceptional written and verbal communication skills, with the ability to convey complex concepts to senior stakeholders effectively.
  • Ability to manage multiple priorities in a fast-paced, dynamic environment.
  • Experience in leading business analysis, process enhancements, change management, and data interpretation at scale.
  • Demonstrated ability to collaborate with cross-functional teams across various domains.
  • A proactive attitude that inspires colleagues and stakeholders to achieve ambitious objectives.
Preferred Qualifications
  • Familiarity with SQL and ETL processes.
  • A strong background in product or program management, with several years of relevant experience.

Amazon is committed to fostering a diverse workforce and believes that diversity is key to our success. We make hiring decisions based on experience and skills, valuing your passion for innovation and excellence. Protecting your privacy and data security is a top priority for us. For more information on how we handle personal data, please refer to our Privacy Notice.

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