Pre-Sales Technical Support Expert
vor 4 Wochen
Company Overview: Caresyntax is dedicated to enhancing surgical safety and intelligence, providing a comprehensive solution for healthcare professionals. Our innovative platform integrates surgical technology to extract valuable insights from video and healthcare data, optimizing workflows and improving patient care.
Core Values:
**Customer Centricity | We prioritize our clients' needs with genuine empathy and a commitment to their satisfaction.
**Tenacity | We take ownership, demonstrate initiative, and persist in doing what is right, even in challenging situations.
**Creativity | We embrace a forward-thinking approach and leverage data to effectively address business and market challenges.
**Teamwork | We collaborate as a unified team, fostering communication and knowledge sharing.
Key Responsibilities- Evaluate customer needs and design tailored technical solutions.
- Manage the preparation and submission of tenders.
- Coordinate solutions with various departments.
- Collaborate with the sales team on pricing and concept development.
- Prepare proposals, including calculations using CRM tools like Microsoft Dynamics 365, Word, and Excel.
- Compile and prepare necessary documentation, such as technical diagrams and solution descriptions.
- Review, edit, and finalize orders.
- Maintain and update the CRM database and related activities.
- Perform general administrative tasks related to pre-sales support.
- Execute additional tasks as assigned.
- Degree in a technical field or business with a technical focus (e.g., IT systems management, media technology, medical technology, business administration, industrial engineering).
- Bachelor's degree or higher is required.
- Preferred experience of 3+ years in a relevant role.
- Fluency in English and German is essential; knowledge of French is a plus.
- Experience in tendering processes is advantageous.
- Excellent communication skills, both verbal and written.
- Familiarity with Microsoft Dynamics CRM is beneficial.
- Ability to adapt and learn in a rapidly changing environment.
- Strong sense of responsibility, self-organization, and reliability.
At Caresyntax, we value diversity and encourage applicants from all backgrounds. We are committed to making our technology accessible to everyone, ensuring that all employment decisions are made without bias.
Benefits- Generous vacation policy: 28 paid days off, plus additional leave for volunteering.
- Supportive and flexible work culture with regular performance reviews to aid career development.
- International Workplace: Collaborate with colleagues from over 30 different nationalities.
- Work-Life Balance: Flexible working hours to suit your lifestyle.
- Wellness Initiatives: Annual wellness stipend of €400 to promote personal health and well-being.
- Access to a learning management system for skill enhancement, along with an annual budget for external training.
- Employee Assistance Program: Support for mental and physical health, employment guidance, and personal issues.
- Engaging workplace with regular team events and social gatherings.
- Complimentary beverages and snacks, including fresh fruit.
- Corporate wellness massages available.
Caresyntax is on a mission to revolutionize surgical practices through data-driven insights, utilizing advanced software and AI to analyze diverse data types in and around the operating room. Our platform empowers surgical teams to enhance their performance and improve patient outcomes.
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