Software Support Specialist

vor 2 Wochen


Erfurt, Thüringen, Deutschland Q-SOFT GmbH Vollzeit
About Q-SOFT GmbH

We are a leading system house in Thuringia, specializing in designing and building complex IT infrastructures. Our company is a pioneering force in the German waste management industry, leveraging innovation and teamwork to make IT secure and revolutionize the sector.

Job Summary

We are seeking a highly skilled Software Support Specialist to join our team. As a Support & System Maintenance employee, you will be part of a dedicated team that plans and implements complex IT infrastructures. Your tasks will be diverse and offer you the opportunity to grow in a dynamic environment.

Key Responsibilities
  • Support our Test Team in ensuring high quality standards in 1st-Level and 2nd-Level Support
  • Handle incoming support requests, process and document them in a ticket system
  • Communicate and question customers to quickly determine the cause of the problem
  • Research, analyze, and identify solutions for troubleshooting
  • Create test protocols, documentation, and actively track error corrections
  • Work closely with development and support teams
  • Be a competent contact person within the department
  • Provide internal training for our support team
  • Potentially conduct training for our customers
Requirements
  • Background in (Business) Informatics or a similar field (e.g., IT Specialist)
  • Passionate individuals with experience in software testing are also welcome
  • Experience with various databases
  • Quick comprehension, analytical skills, and understanding of complex system processes
  • Practical knowledge of SQL and/or PL/SQL would be beneficial
  • Strong service and customer orientation
  • Flexibility, responsibility, and reliability
  • Team spirit, creativity, curiosity, and a passion for software testing
  • Excellent German language skills
What We Offer
  • Competitive salary and full-time permanent contract
  • Permanent discounts with renowned providers
  • Free company parking
  • Equal communication and collaboration
  • Relaxed and friendly work atmosphere
  • 30 days of paid time off with a saving option
  • 2 weeks of Workation
  • Unlimited drinks
  • Fitness offerings
  • Training opportunities
  • Flexible work hours and possibility of home office
  • Company pension plan
  • Feedback discussions
  • Events and incentives

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