Support & System Maintenance Specialist

vor 4 Wochen

Erfurt, Thüringen, Deutschland Q-SOFT GmbH Vollzeit

Join Our Team at Q-SOFT GmbH

Are you prepared to take on a rewarding role at one of the premier system houses in Thuringia? At Q-SOFT GmbH, we prioritize innovation and collaboration to enhance IT security and transform the waste management sector. As a Support & System Maintenance Specialist, you will be an integral part of a committed team that designs and executes intricate IT infrastructures. Your responsibilities will be diverse, providing you with the chance to advance in a vibrant environment. If you appreciate trust, fairness, and mutual respect while being ready to embrace responsibility, you will find your place with us.

Key Responsibilities

Your Role Will Include:

  • Assisting in maintaining our high quality standards in 1st-Level and 2nd-Level Support as a member of our Testing Team
  • Documenting all incoming support inquiries, managing and resolving these requests, including thorough documentation in a ticketing system
  • Engaging with our clients to swiftly pinpoint the underlying issues
  • Conducting research, analysis, and solution identification for troubleshooting
  • Developing test protocols, documentation, and actively monitoring bug resolutions
  • Collaborating closely with development and support teams
  • Serving as a knowledgeable contact within the department
  • Providing internal training for our support personnel
  • Possibly training our clients as well
Qualifications
  • Studying (Business) Informatics or a comparable qualification (IT specialist or similar)
  • Career changers with relevant experience and enthusiasm for software testing are encouraged to apply
  • Familiarity with various databases
  • Strong analytical skills and the ability to grasp complex system processes
  • Desirable applied knowledge in SQL and/or PL/SQL
  • High level of service and customer orientation
  • Adaptability, sense of responsibility, and dependability
  • Team-oriented, creative, curious, and passionate about software testing
  • Excellent proficiency in the German language
What We Offer
  • Competitive salary and permanent full-time position
  • Ongoing discounts with reputable providers
  • Complimentary company parking
  • Open and respectful communication
  • Friendly and collegial work environment
  • 30 days of vacation with savings options
  • Two weeks of Workation
  • Unlimited drinks
  • Fitness programs
  • Opportunities for further education
  • Flexible working hours and remote work options
  • Company pension scheme
  • Regular feedback discussions
  • Team events and incentives

We invite you to explore the opportunity to become a Support & System Maintenance Specialist at Q-SOFT GmbH.

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