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Customer Support Specialist

vor 3 Monaten


Erfurt, Thüringen, Deutschland wu personal GmbH Vollzeit

Als Fachkräfte im Bereich IT-Personal und kaufmännische Dienstleistungen im Rahmen der Arbeitnehmerüberlassung sowie im Dienstvertrag, unterstützen wir renommierte nationale und internationale IT-Unternehmen.

Für den IT-Service Desk unseres Kunden, einem führenden herstellerunabhängigen IT-Dienstleister mit globaler Präsenz, suchen wir mehrere Customer Support Specialists (m/w/d) in Teilzeit (20h/Woche) für den 1st Level Support.


Customer Support Specialist (m/w/d) IT Hotline (Teilzeit 20h/Woche - 90% remote) - Die Position kann nach der Einarbeitung bis zu 90% aus dem Homeoffice durchgeführt werden -

JOBPROFIL - ID 9752

AUFGABEN
  • Entgegennahme von Supportanfragen über Telefon, Ticketsystem und E-Mail
  • Unterstützung des 1st Level Supports bei der Analyse und Lösung technischer Probleme auf First-Level-Support Niveau
  • Dokumentation der Supportvorgänge im Ticketsystem
  • Erster Ansprechpartner (m/w/d) für IT-bezogene Anfragen und Probleme der Anwender (m/w/d)
  • Bereitschaft zu regelmäßigen Office Days in der Lokation des Auftraggebers
KENNTNISSE
  • Mindestens 0,5 Jahre Erfahrung als Customer Support Specialist (m/w/d), Call Center Mitarbeiter (m/w/d) oder Service Mitarbeiter (m/w/d) in einem Kundenservice, Service Center oder einer Kunden Hotline
  • Kenntnisse im Umgang mit einem Ticketsystem bzw. einem Call Center Ticketing-System
  • IT-Affinität, auch IT-Quereinsteiger (m/w/d) mit ausbaufähigen Grundkenntnissen im IT-Bereich
  • Kenntnisse im Bereich Windows und der Microsoft Office Produktpalette
  • Gute bis sehr gute Deutschkenntnisse in Wort und Schrift
  • Polizeiliches Führungszeugnis und die Bereitschaft zur Teilnahme an einer Sicherheitsüberprüfung
LEISTUNGEN
  • Tarifgebundener Vertrag (GVP)
  • Festes Monatsgehalt inklusive übertariflicher Bezahlung
  • Projektzulage ab dem ersten Einsatztag
  • Urlaubs- und Weihnachtsgeld nach GVP
  • Vergütung nach Equal-Pay-Modell
  • Mitarbeiterempfehlungsprogramm
  • Langfristige Kundeneinsätze
  • Hohe Übernahmequote beim Kunden