Aktuelle Jobs im Zusammenhang mit IT Support Specialist - Erfurt, Thüringen - Orizon GmbH, GKM Leipzig
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IT Support Specialist
vor 2 Monaten
We are seeking a skilled IT Support Specialist to join our team at Orizon GmbH, GKM Leipzig. As a First Line Analyst 1, you will be responsible for providing technical assistance to end-users, ensuring seamless IT operations.
Key Responsibilities:- Handle incoming requests through various channels, including phone, email, and ticketing systems
- Create, edit, and resolve tickets in a timely and efficient manner
- Assist users with hardware and software issues, providing troubleshooting and problem-solving skills
- Monitor and track ticket progress, ensuring timely resolution and customer satisfaction
- Perform password resets and user administration tasks
- Technical understanding and system knowledge, with a focus on IT support and troubleshooting
- Quick learner with analytical thinking, able to resolve complex technical issues
- Excellent communication skills, with the ability to interact with users at all levels
- Fluency in German and good to excellent English skills, with the ability to communicate effectively in both languages
- Customer-oriented mindset, with a focus on providing exceptional customer service
- Business understanding and problem-solving skills, with the ability to analyze and resolve technical issues in a business context
Orizon GmbH, GKM Leipzig is a leading personnel service provider in Germany, specializing in placing professionals in various industries. We are committed to providing exceptional service and support to our clients and candidates.
