IT Support Specialist
Vor 5 Tagen
About the Role
We are seeking a highly skilled IT Support Specialist to join our team at freenet DLS GmbH. As an IT Support Specialist, you will be responsible for providing technical support to our customers and ensuring the smooth operation of our IT systems.
Key Responsibilities
- Monitor and maintain the health of our IT systems, identifying and resolving technical issues in a timely manner.
- Provide technical support to customers via phone, email, and in-person, resolving issues and answering questions in a professional and courteous manner.
- Analyze and troubleshoot technical problems, using diagnostic tools and techniques to identify and resolve issues.
- Collaborate with internal teams to resolve technical issues and improve overall system performance.
- Stay up-to-date with the latest technology trends and advancements, applying this knowledge to improve our IT systems and services.
Requirements
- 1-2 years of experience in IT support or a related field.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- High school diploma or equivalent required; degree in computer science or related field preferred.
What We Offer
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
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