Strategic Account Manager
vor 1 Woche
Job Summary
WorldFirst is seeking a highly skilled Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for maintaining a portfolio of high-value clients and delivering exceptional customer service to meet their needs.
Key Responsibilities
- Maintain a portfolio of key accounts and deliver quality support services to meet customer satisfaction requirements.
- Provide solutions to address customer needs and concerns, ensuring timely and effective resolution.
- Work closely with internal teams to resolve customer issues and provide feedback to improve processes.
- Make proactive outreach to customers to address outstanding issues and ensure timely resolution.
- Stay up-to-date with market trends and competitor activity to identify opportunities for growth and improvement.
Requirements
- Proven experience in a financial institution or transaction processor, with a strong understanding of customer relationship management principles.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to work independently and make decisions with minimal supervision.
- Strong analytical and problem-solving skills, with the ability to identify and address complex customer issues.
- Fluent in English and Chinese, with a strong understanding of global business practices and cultural nuances.
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