Service Operations Lead

vor 1 Monat

Düsseldorf, Nordrhein-Westfalen, Deutschland N Consulting Ltd Vollzeit

Position Overview:

The Service Operations Manager is tasked with overseeing the Service Operations within N Consulting Ltd, ensuring alignment with strategic objectives and successful execution. This role encompasses planning, resource coordination, progress tracking, risk management, stakeholder communication, and fostering collaboration among team members.

Key Responsibilities:

  1. Strategic Planning: Formulating program objectives and strategies that resonate with the organization's overarching goals.
  2. Project Oversight: Supervising multiple projects within the program to guarantee efficient execution, adherence to timelines, and budget compliance.
  3. Resource Management: Distributing resources, including budget, personnel, and equipment, to facilitate the successful execution of program activities.
  4. Stakeholder Communication: Engaging with stakeholders at various levels to ensure alignment, manage expectations, and address any concerns.
  5. Risk Management: Identifying potential risks and crafting mitigation strategies to lessen their impact on program outcomes.
  6. Team Leadership: Offering leadership and direction to program teams, promoting collaboration, and resolving conflicts as they arise.
  7. Quality Assurance: Monitoring program activities to ensure compliance with quality standards and relevant regulations.
  8. Progress Reporting: Tracking and reporting on program progress, including milestones achieved and budget expenditures.
  9. Decision Making: Making timely and informed decisions to tackle issues, adapt to changes, and maintain program trajectory.
  10. Continuous Improvement: Identifying opportunities for process enhancement and implementing changes to boost program efficiency and effectiveness.

Preferred Qualifications:

  • Education: A bachelor's or master's degree in a relevant field such as Network Operations Management, Service Management, or a related discipline.
  • Experience: Over 10 years in Project and Program Management.
  • Certifications: Six Sigma, Project Management Professional (PMP), Certified ScrumMaster (CSM), or PRINCE2, demonstrating proficiency and commitment to program management.
  • Technical Knowledge: Familiarity with relevant technical concepts, tools, and methodologies is advantageous.

Essential Skills:

  • Strong project management capabilities, including project planning, scheduling, budgeting, and resource allocation.
  • Ability to lead and inspire teams while providing clear direction to achieve program objectives.
  • Excellent verbal and written communication skills for effective stakeholder engagement.
  • Strong organizational skills to manage multiple projects, prioritize tasks, and meet deadlines.
  • Proficient in identifying issues, analyzing problems, and developing innovative solutions to challenges encountered during program implementation.

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