European Supply Chain Operations Leader
vor 4 Wochen
About Leon Cycle: Leon Cycle is a prominent e-bike enterprise founded in Germany, with operations extending across more than 10 countries in Europe, North America, and the Asia-Pacific region. We offer a diverse selection of e-bike models, including mountain bikes, folding e-bikes, trekking e-bikes, and step-through e-bikes. Our products are available through our dedicated online platform, various e-commerce sites, and our retail partners.
Position Overview: In light of our ongoing growth and expansion, we are looking for a skilled professional to take on the role of European Supply Chain Operations Leader in Düsseldorf. This position encompasses a variety of responsibilities, including:
- Leadership and Management: Oversee Leon Cycle's operational functions, focusing on demand planning, warehousing, logistics, and after-sales customer service.
- Collaboration: Partner with Business Development and Retail Managers throughout Europe to ensure seamless supply chain operations and efficient domestic logistics that support sales growth.
- Inventory Coordination: Work closely with our team in China to monitor incoming stock and inventory levels, optimize warehouse space utilization, and maintain accurate inventory counts. Lead a team of logistics specialists as necessary.
- Customer Support Team Development: Build, mentor, and manage a team dedicated to after-sales customer service, addressing inquiries from both B2B and B2C channels to achieve exceptional customer satisfaction ratings.
- Standard Operating Procedures: Establish and implement SOPs and protocols for the Customer Support team.
- Returns Management: Supervise technicians and manage inventory returns, providing weekly and monthly reports on critical returns, faults, and product safety issues to the CEO.
- Ad Hoc Operations: Handle additional operational duties related to supply chain management as required.
Ideal Candidate Profile: The successful candidate will possess:
- 8-12 years of experience in operations management, with a focus on supply chain, logistics, warehousing, and after-sales customer support.
- A background in retail, trading, or e-commerce sectors.
- A proven track record of leading a small team effectively.
- Fluency in English and Chinese.
- The capability to establish, direct, and manage operational teams across warehousing, logistics, customer support, and administration.
- A strong leadership mindset complemented by hands-on execution skills.
- Experience in small to mid-sized businesses, demonstrating the ability to multitask.
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