Team Lead Customer Service

Vor 7 Tagen

Düsseldorf, Nordrhein-Westfalen, Deutschland Postcode Lotterie DT gGmbH Vollzeit
About the Role

We are seeking a highly motivated and experienced Team Lead to join our Customer Service team at Postcode Lotterie DT gGmbH. As a Team Lead, you will be responsible for leading a team of approximately 15 customer service representatives and contributing to the overall success of our customer service operations.

Key Responsibilities
  • Lead and motivate a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
  • Develop and implement strategies to improve customer experience and service quality.
  • Collaborate with the marketing team to develop and implement customer service-related marketing initiatives.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and external partners.
  • Stay up-to-date with industry trends and best practices in customer service and service delivery.
Requirements
  • Proven experience in a customer service leadership role, preferably in a similar industry.
  • Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
  • Strong knowledge of customer service principles and practices, including customer experience and service quality.
  • Ability to work collaboratively with cross-functional teams, including marketing, sales, and operations.
What We Offer
  • A dynamic and supportive work environment with opportunities for professional growth and development.
  • A competitive salary and benefits package, including a comprehensive health insurance plan and retirement savings plan.
  • A generous paid time off policy, including vacation days and holidays.
  • Opportunities for professional development and training, including conferences and workshops.
  • A collaborative and inclusive work environment with a diverse team of professionals.

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