Engagement and Retention Specialist

vor 4 Wochen


Frankfurt am Main, Hessen, Deutschland DOW JONES Vollzeit

Client Engagement Specialist

Are you enthusiastic about fostering and nurturing robust connections with clients? Join our organization as a Client Engagement Specialist, where you will be instrumental in preserving contract revenue, facilitating new sales, and ensuring that client requirements are fulfilled. Work alongside internal teams to drive successful contract renewals and enhance client return on investment. If you possess a background in customer engagement or sales, excellent project management capabilities, and fluency in both German and English, we are eager to connect with you. Elevate your career with us.

  • Formulate and implement renewal strategies for designated strategic accounts
  • Deliver monthly insights on accounts at risk of non-renewal and improvement tactics
  • Organize client training sessions and promote product usage
  • Manage the renewal process and address client inquiries
  • Spot opportunities for revenue growth and collaborate with the sales department
  • Keep precise client records and maintain communication through various channels

Required Qualifications:

  • Minimum of 1 year in customer engagement or sales roles
  • Proficient in Microsoft Office Suite and Google Workspace
  • Bachelor's degree is preferred

Benefits Offered:

  • Comprehensive health insurance plans
  • Retirement savings options
  • Fitness reimbursement and additional perks

Dow Jones is an equal opportunity employer dedicated to providing reasonable accommodations for qualified individuals with disabilities. Join us and contribute to a noteworthy career.



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