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Customer Retention Specialist

vor 2 Monaten


Frankfurt am Main, Hessen, Deutschland DOW JONES Vollzeit

Client Engagement Specialist

Are you dedicated to fostering and nurturing robust connections with clients? Join our organization as a Client Engagement Specialist, where you will play a pivotal role in sustaining contract revenue, aiding new sales initiatives, and ensuring client satisfaction. Collaborate with various internal departments to facilitate successful contract renewals and enhance client return on investment. If you possess a background in customer engagement or sales, along with strong project management capabilities and fluency in both German and English, we would love to connect with you.

Key Responsibilities:

  • Formulate and implement renewal strategies for designated strategic accounts
  • Deliver monthly updates on accounts at risk of non-renewal and propose enhancement strategies
  • Coordinate training sessions for clients and promote effective product usage
  • Manage the renewal process and address any client inquiries
  • Spot opportunities for revenue growth and work closely with the sales team
  • Keep precise client records and maintain communication through various channels

Qualifications:

  • Minimum of 1 year in customer engagement or sales roles
  • Proficient in Microsoft Office Suite and Google Workspace
  • Bachelor's degree is preferred

What We Offer:

  • Comprehensive health insurance options
  • Retirement savings plans
  • Fitness reimbursement programs and additional benefits

Dow Jones is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities. Join us and contribute to a dynamic and impactful career.