Leiter Customer Service

vor 3 Wochen


Frankfurt am Main, Hessen, Deutschland Page Personnel Vollzeit
Über die Position

Wir suchen eine engagierte Führungspersönlichkeit für die Leitung unseres Customer Service Teams. In dieser verantwortungsvollen Rolle sind Sie für die Führung und Entwicklung Ihres Teams zuständig und tragen maßgeblich zur Kundenzufriedenheit bei.

Ihre Aufgaben
  • Leitung und Coaching des Customer Service Teams
  • Gewährleistung einer hohen Kundenzufriedenheit durch effektive Bearbeitung von Anfragen und Aufträgen
  • Optimierung interner Serviceprozesse und Implementierung bewährter Verfahren
  • Enger Austausch mit anderen Abteilungen zur Sicherstellung einer reibungslosen Auftragsabwicklung
  • Erstellung von Analysen und Reports zur kontinuierlichen Verbesserung des Servicebereichs
Ihr Profil
  • Abgeschlossene kaufmännische Ausbildung oder ein Studium im Bereich Betriebswirtschaft, Kommunikation oder eine vergleichbare Qualifikation
  • Mehrjährige Erfahrung im Kundenservice, idealerweise in einer Führungsposition
  • Ausgeprägte Führungs- und Organisationsfähigkeiten
  • Starke Kommunikationsfähigkeiten und hohe Kundenorientierung
  • Erfahrung im Umgang mit CRM-Systemen und MS-Office-Anwendungen
Wir bieten
  • Attraktives Gehaltspaket mit zusätzlichen Leistungen
  • Verantwortungsvolle Position in einem erfolgreichen Unternehmen
  • Möglichkeiten zur beruflichen Weiterbildung und persönlichen Entwicklung
  • Modernes Arbeitsumfeld und ein engagiertes Team
  • Gute Anbindung an öffentliche Verkehrsmittel


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