Customer Service Representative
Vor 6 Tagen
Schmidt GmbH is a leading provider of automotive services, with a strong presence in the European market. Our company values a positive customer experience and strives to deliver exceptional service to our clients.
Job SummaryWe are seeking a highly motivated and experienced Customer Service Representative to join our team. As a key member of our sales and service team, you will be responsible for providing top-notch customer service, managing customer inquiries, and promoting our services to existing and potential clients.
Key Responsibilities- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Manage customer relationships, building trust and loyalty through effective communication and follow-up
- Collaborate with our sales team to promote our services and identify new business opportunities
- Monitor and analyze customer feedback, making recommendations for process improvements
- Stay up-to-date on industry trends and developments, applying this knowledge to enhance our services and offerings
- Proven experience in customer service or sales, preferably in the automotive industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
- Proficiency in computer software and technology, with the ability to learn new systems and tools quickly
- A competitive salary and benefits package
- Opportunities for professional growth and development, with a focus on career advancement
- A dynamic and supportive work environment, with a strong emphasis on teamwork and collaboration
- Access to ongoing training and education, staying up-to-date on industry trends and best practices
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off
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